About KOHO
We’re on a mission to make financial services better for every Canadian. That means no hidden fees, no predatory interest rates - just financial products designed to help our users spend smart, save more, and build real wealth. We’re a performance organization with a strong heart: we care deeply about outcomes, and everything ties back to our mission - to financially empower a generation of Canadians.
At KOHO, we’re not your average 9-5. We believe real impact comes from people who are trusted, empowered, and supported to do their best work - without sacrificing their lives to do it. We prioritize work-life integration, not just work-life balance. That means asynchronous collaboration, flexible hours, and a remote-first setup built around autonomy and high trust.
KOHO is entering its next chapter - leaner, smarter, more AI-integrated. We’re building for impact, not bureaucracy. If you thrive in environments that value clarity, ownership, and bold thinking, you’ll fit right in.
About The Role
We’re looking for a Community Lead to join our team in a remote role based in Canada.
Reporting to the Senior Director of Brand Marketing, you’ll be part of the growing Integrated Marketing function, helping KOHO deepen its relationship with customers and create meaningful community experiences. You’ll shape our voice on our social channels, while also designing how we listen, respond, and build trust with the people we serve. You’ll be the connective thread between KOHO and its most passionate customers, turning engagement into insight, and insight into advocacy.
What You’ll Be Doing
You’ll be the voice of KOHO across our social channels. Responding to feedback, shifting sentiment, and representing the brand with clarity and empathy
You’ll build and manage early community programs: think product feedback circles, ambassador testing groups, and small moments of connection that grow over time
You’ll partner with Brand, Product, and User Success to maintain tone consistency and help shape the systems and playbooks for community engagement
You’ll track trends in sentiment, share user insights with the broader org, and look for ways to turn engagement into retention and users into advocates
You’ll help us transition away from content-heavy posting, focusing instead on conversations that matter and updates that serve
Who You Are
5+ years in community management, social engagement, or customer-facing brand roles, ideally in fintech, consumer tech, or mission-driven brands
You have strong instincts for when to jump into conversations, how to shift tone, and how to turn complaints into connection
You’ve led or contributed to community programs or beta feedback groups, and are energized by building trust with real users
You write cleanly, naturally, and with purpose, and you can flex tone based on audience, context, and channel
You care deeply about helping people feel seen, supported, and connected, and you believe brand trust is built one response at a time
What’s in it for you?
?? Opportunity to shape the future of fintech and financially empower a generation of Canadians
?? Competitive compensation & equity
?? Fantastic, Deeply Engaged Team (check out our engagement scores here!)
?? Generous vacation + Wellness days + Flex Days + holiday closure
?? Remote-first environment + coworking support + yearly all hands retreat
?? Access to coaching & growth programs
?? Parental top-up & leave policies
?? Comprehensive health benefits
?? Power-up budgets for books, home office setup, phone & internet, AI tools, and professional development
KOHO is for builders.
If you’re energized by challenge, motivated by mission, and want to be part of a team that punches above its weight - we want to hear from you.
The KOHO culture is one of collaboration, creativity, and diverse perspectives. We are committed to building and fostering an inclusive, accessible environment for everyone. If you have any questions, concerns, or requests regarding accessibility needs, please contact peopleaccessibility@koho.ca and the People and Culture team will be happy to help.
AI Disclosure: KOHO uses artificial intelligence (AI) in certain aspects of its recruitment process to screen, assess, or select applicants. For any questions or concerns, please contact us at talent@koho.ca.
Note: this posting is for an existing vacancy that we are seeking to fill.
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