We are looking for a talented Service Supervisor to join our team specializing in Power Generation for our Operation Unit in Kamloops, BC.
In this role, you will make an impact in the following ways:
Lead and empower service teams by effectively supervising technicians and team leaders to ensure high-quality, timely repairs aligned with customer expectations.
Drive technician performance through consistent coaching, feedback, and development opportunities that foster professional growth and team excellence.
Support frontline operations by providing first-level technical assistance and escalating complex issues to maintain workflow efficiency.
Optimize service logistics by managing materials, equipment, and personnel to uphold safety, quality, and operational effectiveness.
Ensure quote accuracy and transparency by reviewing and communicating repair estimates clearly, keeping customers informed of any changes.
Champion continuous improvement by identifying and implementing process enhancements that align with evolving customer and organizational goals.
Maintain repair timelines by proactively monitoring job progress and resolving delays to meet or exceed customer commitments.
Strengthen customer relationships by resolving warranty concerns and delivering exceptional service that builds trust and satisfaction.
