Description
Join our team and what we'll accomplish together
At TELUS Health, we're embarking on an exciting journey to create the robust and seamless digital customer experiences. Our TELUS Health One platform is making a real difference in people's lives globally, and we're ready to take it to the next level.
We're seeking a strategic leader to optimize the user experience today, design the experience of the future and usher us into the next-generation platform. As Director - Products & Services, you'll blend strategic vision with hands-on execution, creating experiences which elevate and simplify the healthcare journey for our clients globally. If you're passionate about driving exceptional user experiences and creating lasting customer relationships, this is your chance to make an impact on the future of health care.
What you’ll do
Leverage member feedback to create actionable improvements to the TELUS Health One platform experience
Envision and design the next generation member-facing platform, constantly optimizing the member experience journey
Build successful partnerships with our CIO Engineering teams to develop, evolve and continuously improve the application
Collaborate with Sales & Marketing teams ensuring that our digital experience enables specific business outcomes
Take ownership of the current platform while envisioning what the market needs at a global scale
Drive our brand globally through elevated digital design and exceptional customer/member experiences
Report directly to senior leadership on strategic initiatives and contributions to corporate goals
Qualifications
What you bring
Strategic mindset combined with a bias for hands-on execution
Strong leadership and influencing skills, with the ability to work effectively across the organization
Ability to think like a customer to envision future needs and translate into digital experiences
Expertise in building great digital design and customer experiences
Deep understanding of visual thinking and storytelling strategies
Experience in managing multiple competing priorities and executive stakeholders
Entrepreneurial spirit and comfort with building programs from the ground up and adapting to real-time conditions
Great-to-haves
Health industry background preferred but not required
Understanding of application environments (technical familiarity, not coding)
Background in marketing/advertising and web development (ideal combination)
