About the Company
We’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.
Work with Vacasa, a Casago Company this Winter season!
Interested in working at a ski resort this winter? Vacasa is currently seeking a Maintenance Technicians to perform general maintenance tasks and to support the overall quality of our large portfolio of vacation homes. We also manage over 60 hot tubs that require daily water balancing and maintenance. The target start date is mid November 2025 and finished around mid April 2026. Hours can and will vary weekly and seasonally based on business needs but will generally be a 5 days week schedule with two days off to enjoy the slopes.
This is a great role for people looking to live on the mountain for the winter / experience a ski season at Big White. Staff housing available at an affordable rate.
Currently we have 4 spots available for this role.
Compensation
$21 CAD / hour.
$1000 end of season bonus (must stay until April to receive this)
More benefits and company perks information below.
What you’ll do
Complete maintenance tasks traveling between multiple different vacation rentals each day at Big White
Create a welcoming environment for our guests and owners by ensuring our homes are well maintained: ie. general repairs, preventative maintenance, and inspections
Daily checking and water balancing of multiple hot tubs in different locations around Big White (training provided)
Respond to guest issues regarding maintenance, as needed including but not limited to:
Hot tub troubleshooting
Appliance troubleshooting
Cable/wifi troubleshooting
Basic HVAC troubleshooting
Light plumbing
Fitting Door locks and alignment of locks and handles
BBQ cleaning and troubleshooting
Draining and refilling hot tubs
Establish and maintain open, collaborative relationships with team members and management team
Correspond on a regular basis with your local management team and team members
Be available and willing to assist your colleagues and management team when necessary
Provide cross-coverage when necessary to ensure urgent issues are addressed
Collect and remove trash and debris from guests units
Ensure follow through on assigned maintenance tasks using in-house assignment system and respond to time-sensitive maintenance needs
Maintain required Maintenance Metrics on efficiency and utilize Vacasa’s ticketing system
Coordinate with third-party service providers.
Attend all mandatory individual and team meetings
Moving team members around the resort as required in staff vehicles
Other responsibilities as assigned - because every day looks different
Skills and Position Requirements
2 years of basic, property maintenance experience preferred, specific trades experience are helpful but not required
Must have extensive customer service experience in some capacity
Valid driver’s license
Self-motivated and customer service oriented
Ability to communicate effectively, both orally and using workplace messenger software
Ability to properly assess problems and provide / communicate solutions
Working knowledge of google sheets, computers and mobile devices
Ability to work a flexible schedule including weekends and holidays as needed to support the needs of the business
A working smartphone and ability to download and use work related apps (monthly reimbursement available).
Desired but not required:
Experience working with pools or hot tubs water chemistry, etc.
A vehicle suitable for use in winter conditions (reimbursements available)
Trades experience in plumbing, painting, electrics, carpentry etc. Experience working in cold temperatures
Work Environment and Physical Demands
Availability to work Sunday through Saturday, early mornings and evenings as needed.
Occasional need to perform housekeeping and/or inspection duties
Ability to stand, sit, and walk for an extended period of time
Reach overhead and below the waist
Regularly push, pull, and lift up to 25 pounds
Occasionally lift or move up to 50 pounds
Bend, stoop, squat, kneel, and twist
Ability to use hands to finger, handle or feel, and reach with hands and arms
The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.
What you'll get
End of season bonus (position does not include ski pass but end of season bonus covers it). We advise you purchase the early bird pass while it's cheap.
Staff accommodation available (shared rooms in staff house. Will discuss rates in interview.
Social ski / snowboarding mornings. Unpaid / When business levels allow
Staff social fund / events
Career advancement opportunities - potential to work multiple seasons with us
Employee discounts (discounts booking stays at Vacasa managed properties)
All the equipment you’ll need to be successful - we provide all tools required for daily tasks.
Must be legally eligible to work in Canada.
Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Casago is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.
Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.
An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening, country dependent.
