Position Type: Permanent If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today. Position Summary Medavie Blue Cross continues to grow and deliver on innovative solutions for internal stakeholders and external clients. As a member of the Enterprise Business Analysis team you are a catalyst for change between evolving business needs and the delivery lifecycles of corresponding solutions. Your primary objective is to be the liaison between Business and solution delivery teams with a focus on fostering a collaborative environment that embraces a holistic “end-to-end” business perspective throughout the lifecycle of solution delivery. Your strong communication, facilitation and analytical skills will be utilized to capture business needs, identify stakeholder impacts, and effectively liaise with both the Business and solution delivery teams to deliver and adopt quality solutions for our internal and external customers. Key Responsibilities Coordinating with CPMO to define and schedule business analysis activities/deliverables based on project complexity and constraints. Establishing and maintaining a communication framework that facilitates the sharing of business analysis deliverables and the management of expectations with all solution delivery stakeholders. Fostering a collaborative environment that embraces a holistic “end-to-end” business perspective throughout the lifecycle of solution delivery. Independently managing business analysis activities, deliverables, and schedules in alignment with the overall solution delivery schedule to ensure timelines are met; raises risks/issues to stakeholders appropriately with a “solution” mind set (i.e., mitigation strategies). Leading and facilitating business analysis elicitation activities with appropriate stakeholders to clarify, prioritize and document business needs. Leading and facilitating business requirements lifecycle management activities to ensure business needs are clear and agreed upon in relation to the solution scope being delivered. Conducting business process gap analysis between current and future states to clarify and communicate change impacts for the adoption and ongoing support of the solution scope being delivered. Collaborating with Quality Assurance (QA) to clarify business requirements and determine appropriate test coverage based on prioritized business needs, change impacts and project constraints. Initiating “feedback loop” activities throughout the solution delivery lifecycle to elicit and act upon improvement opportunities for the business analysis framework as needed. Required Qualifications Education: College diploma, bachelor's degree, or relevant experience Work Experience: 5+ years of progressive work in a Business Analyst role Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B) prior to your start date. This includes; Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status. Other Qualifications: Business Analysis Certification (IIBA) or certification is in progress. Process Improvement Certification (Lean Six Sigma or Kaizen) or certification is in progress. Microsoft Certified Power BI Data Analyst or equivalent is desirable Certification in RPA and/or AI Machine Learning is desirable Computer Skills: Proficient using spreadsheets, word processing and presentation software. Assets include exposure to SharePoint, JIRA/ALM, process modelling software (e.g., Visio, iGrafx). Proficient in tools like SQL and Python to support data-driven insights Proficiency in Data Visualization tools like Tableau or Power BI to create compelling visual representations of data, interactive reports and dashboards for better decision-making. Familiar with robotic process automation and AI to streamline and optimize business processes and leverage advanced analytics and predictive modeling. Familiar with Database Management. Knowledge of database systems and SQL to manage and query data efficiently. Language Skills: English, written and spoken. French would be considered an asset. Core Competencies Communication Clear, concise, complete, and correct Effectively and efficiently communicates ideas to others Comfortable speaking in large groups Knows how to read audience and adapt communication style Assembles multiple pieces of data in formats easily consumable by stakeholders Action Orientated Initiative to track down information, resources etc. Elicit, confirm & approve requirements Raise risks and issues in timely fashion Recommend mitigation strategies Dealing with Ambiguity Synthesize minimum information to define critical path business needs and associated assumptions Relies on SMEs to represent subject matter expertise and elicit information needed from SMEs Comfortable identifying assumptions and associated risks and issues based on level of ambiguity Analytical Interprets information independently Identifies and acts on relationships between data points and concepts Deciphers gaps and impacts rapidly Shares and verifies conclusions based on information analyzed Strong analytical skills, adept at using data to drive business decisions and leverage data to support data-driven insights. Independent Learner Grasps and understands new concepts quickly Curious by nature Time Management Establish priorities, create timelines (and adapt as required) Organizational skills: prepared, proactive, establishes and shares agendas Partners and consults with appropriate stakeholders Acts with appropriate urgency Relationship Building Interpersonal and consultative Fosters a collaborative working environment amongst all stakeholders Seeks to build lasting relationships and partnerships Exhibits patience, tolerance, and adaptability towards various working styles Political savvy – ability to quickly gain knowledge of corporate culture, business structure, decision makers, influencers, SMEs, etc. Facilitation & Listening Effectively manages meetings: purpose, agenda, action items, appropriate players involved Change catalyst; maintains focus on project objectives and seeks innovative ideas/solutions Builds consensus via strong negotiation skills Adapts activities and styles to the culture and needs of each stakeholder group #CBM1 #LI-VS1 We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted. If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca. We're recognized as one of Canada's best places to work and are a leading provider of health solutions and insurance for 1 in 10 Canadians. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Full careers. Full lives. Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. Backed by the strength of a team of 8,500+ professionals from coast to coast, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest. Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training. As a not-for-profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.
