River Rock Casino Resort is recruiting for Floor Security. In this role, you will be responsible for protecting patrons, staff, and assets to ensure the integrity of the gaming floor and company property by patrolling and monitoring the entire casino site, interior and exterior, as well as controlling access to keys and restricted areas; and other duties as assigned.
Duties and responsibilities for our Floor Security will include:
Monitoring, documenting and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities; prepares electronic statements via a non-gaming record keeping system
Enforcing restricted access by unauthorized persons
Observing cashier transactions, slot drops, chip/hopper fills and transfers; escorts cash and cash equivalent movements
Tagging and reporting found property; transferring items to Lost and Found
Conducting regular patrols of the facility interior and exterior as directed
Escorting guests and employees as directed
Performing identification checks as required
Referring disputes to the Supervisor, Security
Performing crowd control as directed
May perform electronic surveillance of non-gaming facilities, including exterior and adjacent properties at some locations
May enroll guests in the Self-Exclusion Program at some locations
Liaising and communicating effectively with all appropriate operational departments
Developing and cultivating strong working relationships with all stakeholders (guests, ownership and employees)
Ensuring compliance with licensing laws, health and safety and other statutory regulations
Performing other duties as assigned or directed
Successful candidates will demonstrate the following qualifications:
You must be able to work on an as needed or when needed basis (hours may vary depending on operational needs) in a variety of shifts including early mornings, afternoons, evenings, nights, graveyards and weekends as we operate 24 hours a day, seven days a week.
High School Diploma or equivalent
Previous security experience an asset but not required
Must be willing to recertify for Use of Force every 3 years
Occupational First Aid Level 2 asset
Can understand, speak and write English; fluency in other languages an asset
Exceptional interpersonal and communications skills and the ability to handle multiple tasks at one time
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
The ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB)
A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
