About the Role:
Reporting to the Revenue and Collections Manager, the Parking Supervisor is responsible for overseeing the daily parking and enforcement operations within all city owned facilities ensuring quality service delivery of specific programs and activities to ensure public safety and meet operational effectiveness and corporate service standards.
What You Will be Doing:
Supervise the daily operations of Parking Services including the planning, coordination, execution, and administration of staff and parking related functions.
Provide oversight of the Parking Enforcement Officers to ensure work is carried out in accordance with City and departmental standards and legislated requirements including Administrative Monetary Penalties, Highway Traffic Act, and City specific by-laws.
Responsible for resolving unusual or escalated public complaints or inquiries related to parking violations and authorizing adjustments in accordance with City policy.
Develop division budgets for approval, maintain actual expenditures accordingly and provide explanation for variances in parking accounts.
Review and recommend changes to the Rates and Fees schedule based on market rates, comparator municipalities and in accordance with the strategic priorities of Council.
Establish and maintain procedures for parking violations, enforcement, and parking meter coin collections.
Prepare reports for presentation to various committees and City Council.
Perform research with a commitment to continuous improvement and implement strategies to achieve operational effectiveness and efficiencies.
Oversees the tracking, monitoring, and reconciling of revenue generate from parking meters, pay station, and parking permits.
Initiate, manage and/or participate in major projects related to various parking related functions including but not limited to computer systems and procedures, license plate recognition, beach parking, enforcements services, and developing options and recommendations for the structure and function of Parking Services that align with the City’s strategic plan.
Liaise with various internal and external stakeholders in the planning and execution of various ad hoc and long-term parking needs i.e. Downtown Business, Meridian Centre, Performing Arts Centre, special interest groups, road closures, S’no parking, etc.
Performing all other job-related tasks or special projects as directed.
These responsibilities outline the principal functions of the position and serve as a guiding vision for the role's impact and contribution.
About You:
Qualifications:
Post-secondary education in Business Administration, Law and Security or related field.
Minimum of 3 years of progressively responsible experience in parking operations, municipal enforcement, or transportation services.
Minimum 2 years of supervisory or leadership experience in a unionized or public sector environment is preferred.
Demonstrated comprehensive knowledge of the Ontario Highway Act and working knowledge of Ticket Tracer, Iparq, Authorized Requester Information Services (ARIS), Administrative Penalty Policy, Payment Card Industry (PCI) data security standards, various By-laws, fire route maps and Geographical Information Systems (GIS) mapping.
Experience with Zeag, Centaur, Blinkay, Precise, Moneris Honk mobile and/or similar technologies and applications.
Experience with cash management, financial reporting, scheduling, and supervision, performance management, and training.
Skills:
Thorough knowledge of municipal bylaws, provincial legislation (e.g., Municipal Act, Highway Traffic Act, Accessibility for Ontarians with Disabilities Act), and parking enforcement practices.
Familiarity with parking technologies including handheld enforcement devices, license plate recognition (LPR), and permit management systems.
Strong analytical and organizational skills, with the ability to interpret data and implement process improvements.
Excellent interpersonal, conflict resolution, and communication skills.
Ability to work collaboratively across departments and with external contractors or vendors.
Proficiency in Microsoft Office and parking-related software platforms.
Other Requirements:
Proficient in all MS Office applications, particularly Excel and database management.
Valid Ontario Driver's licence, Class "G", with a clean driving record.
Demonstrated commitment to enhancing a safety culture.
Proven completion of the Ministry of Labour Supervisor Health and Safety Awareness training.
Other Job Details:
Pay Rate: $88,416 to $103,431
Employee Group: Non-union
Department: Financial Management Services
Position Type: Permanent, Full-time
Work Mode: Hybrid
Work Location: City Hall
Hours of Work: Monday to Friday; 8:30 AM to 4:30 PM
Number of Openings: 1
Job ID: 2025-162
Posted Date: August 20, 2025
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