Location:
Mississauga, Ontario (In office 5 days/week)
Company:
Mattamy Homes Canada
Department:
Information Technology, GTA Lowrise Division
Employment Type:
Full-Time
Reports to:
Manager, Division Services
When it comes to forward-thinking homebuilding and thoughtfully planned
communities, Canadians think of Mattamy Homes. And that success is centred on a
foundation of great people, because our team is as solid as they come. At
Mattamy, we are optimistic, hardworking and supportive. Together we learn and
grow as we strive to create a positive impact in the homebuilding industry.
Contributing to the Mattamy Way means being surrounded by caring people who
encourage you to be exactly who you are. It means your opinion is invited and
your contributions count. And it means a career filled with pride, knowing
you’re part of an environmentally-conscious, action-oriented organization with
big plans for the future. The opportunity to bring the future of living to
homeowners based on what Canadians value is exciting – and we’re making it
happen.
Learn more [https://mattamyhomes.com/about/careers] about what makes working at
Mattamy special and our award-winning culture.
What we offer
Reporting to the IT Manager, Division Services, the Junior IT Specialist
Division Service will be responsible for supporting and ensuring delivery of IT
services to the Toronto Homebuilding business so that end users can accomplish
business tasks, while striving to achieve the company mission the Best Homeowner
Experience, in all activities undertaken.
What you’ll do
- Provide exemplary end-user support and service in all situations, keeping the
end-user informed of progress and workarounds.
- Provide a prompt response to user requests for information and assist in
application system problem resolution.
- Collaborate with IT Service Delivery Leads for activities such as incident
management, problem management and root cause analysis and to resolve
after-hours incidents.
- Proactively build relationships and awareness of remote office activities
with key stakeholders from the different divisions.
- Ensure defined process and procedures are followed and maintained.
- Partner with People & Culture and business leads to ensure
onboarding/offboarding processes are followed.
- Assist all users with Windows 10, Windows 11, Dell, iPads, iPhone and Android
support.
- Troubleshoot meeting related issues with Logitech devices/Microsoft Teams and
assist remote users through LogMeIn.
- Triage issues and service requests via phone, e-mail or service desk
ticketing system.
- Log all incoming calls in an Incident Management tool and resolve and/or
escalate calls as required.
- Train users on Mattamy processes and applications.
- Manage ordering & deployment of hardware and software required for users.
- Ensure user hardware central database is managed and up to date.
- Manage distribution groups.
- Assist users in troubleshooting Multi-Factor Authentication (MFA) related
issues.
- Deployment and troubleshooting Konica Minolta printers and ensure toner
inventory is managed.
What you bring
- Strong knowledge of computer hardware, software, operating systems, and
networking fundamentals (LAN/WAN/VPN).
- Proficiency in diagnosing and resolving technical issues in a Windows and/or
Mac environment.
- Understanding of Wide Area Network and LAN technologies that can be used to
connect site, trailers and offices.
- Demonstrated experience with client support and a proven ability to deliver a
high level of customer service.
- Excellent written and verbal communication skills.
- Customer and Vendor relationship management skills.
- Demonstrated proactive approaches to problem-solving with strong
decision-making capability.
- Strong ability to achieve high performance goals and meet deadlines in a
fast-paced environment.
- Able to travel within the GTA region.
Bonus points
- College Diploma or University Degree in business or information systems.
- Experience with the following systems: Fresh Service, Solarwinds, Office 365
(Applications, Email, Teams, Sharepoint, PIMS/ LAPS, MFA), Active Directory,
Apple, Windows and Android Devices, Dell Hardware, JD Edwards and LogMeIn.
We encourage applicants who meet most of the role requirements to hit that
submit button and apply! It’s okay if you don’t have 100% of the requirements.
If you’re the right candidate, we’ll help you learn and grow.
Who we are
Mattamy Homes [https://www.linkedin.com/company/mattamy-homes/] is the largest
privately owned homebuilder in North America, with 40-plus years of history
across Canada and the United States. Every year, Mattamy helps more than 8,000
families realize their dream of home ownership. In Canada, our communities
stretch across the Greater Toronto Area as well as in Ottawa, Calgary and
Edmonton.
Be yourself. We want it that way.
At Mattamy, we're passionate a b out creating and promoting a diverse and
inclusive environment where everyone can do their best work. Diversity and
inclusion are important to the work we do to support our homebuyers, colleagues,
and communities. From how we build our teams to cultivating our leaders, we're
on a journey toward a welcoming, barrier-free culture for everyone.
Mattamy Homes Canada is committed to providing accommodation for people with
disabilities. If you require accommodation through any aspects of the selection
process, please notify us on your application and we will work with you to meet
your needs.
Qualified applicants will be contacted directly by the Talent Acquisition team.
