SalaryThe salary range for this position is CAD $31.80 - $45.71 / hour
Job SummaryWe currently have an exciting opportunity for a Relief Full Time – Coordinator, Medical Staff Credentialing to join our team at our Central City offices in Surrey, B.C.
Take this opportunity to:
- Coordinate and oversee all medical staff processes by initiating the appropriate credentialing and/or privileging process which includes ensuring information is current and available for review and analysis, verifying the accuracy of application information and contents, advising medical leaders during instances of inappropriate application requests.
- Ensure supporting documentation is compliant with established requirements and standards of the Medical Staff Bylaws, Medical Staff rules as well as preparing reports for the Medical Advisory Committee (HAMAC) and Board of Director to determine whether application can proceed.
- Identify and resolve issues that prevent onboarding and refer to manager for resolution when appropriate.
- Provide orientation and guidance to new medical leaders and administrative support staff, facilitate clear and effective communications.
- Maintain high level of ability to create reports and perform statistical analysis in support of their designated Regional Departments and related projects.
Want to join our team? We will be looking for you to have:
- Diploma in Business Administration or a related field plus five (5) years' recent, related experience in medical staff credentialing, or high-volume administration in a healthcare or legal setting in Canada or an equivalent combination of education, training or experience.
Experience some of the benefits of working with us, including:
- Career advancement and growth opportunities
- Comprehensive health benefits including extended health and dental 100% paid by us, that cover you and your whole family.
- Health and well-being resources, including an employee and family assistance program.
- Generous vacation time: eligible employees can earn up to four (4) weeks of vacation per year, with the possibility of accruing extra time based on their tenor with us.
- Access to exclusive staff discounts and perks with various partners including, a Transit Incentive Program
- A defined pension plan.
Join our team at Fraser Health!
Detailed OverviewSupporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Reporting to the Manager, Credentialing & Privileging Operations, the Coordinator, Medical Staff Credentialing and Privileging is responsible for providing medical leaders with subject matter expertise and coordination of the credentialing and privileging processes in accordance with the Medical Staff Bylaws and Rules for physicians, dentists, midwives and nurse practitioners applying to practice or maintain membership within acute care centres of the Fraser Health (FH) region.
The position manages medical staff files within a designated group of Regional Departments including concurrently balancing competing priorities based on a broad understanding of organizational needs and working with medical leaders, regulatory bodies and regulations to ensure medical staff appointments are current and in compliance.
Responsibilities - Coordinates and oversees all medical staff processes by initiating the appropriate credentialing and/or privileging process which includes ensuring information is current and available for review and analysis, verifying the accuracy of application information and contents, advising medical leaders during instances of inappropriate application requests. Manages workload by evaluating credentialing and privileging requests and establishing workflows to facilitate review by medical leadership.
- Analyzes incoming requests to determine intended role of the applicant based on service needs within applicable facilities as it relates to the criteria in the Bylaws and relevance of the intended practice to determine applicable privileges. Acts as a subject matter expert on the provision of provincial privileging dictionaries related to the regional departments and facilities in their designated portfolio.
- Ensures supporting documentation is compliant with established requirements and standards of the Medical Staff Bylaws, Medical Staff rules as well as preparing reports for the Medical Advisory Committee (HAMAC) and Board of Director to determine whether application can proceed. Identifies and resolves issues that prevent onboarding and refers to manager for resolution when appropriate.
- Liaises with provincial regulatory bodies, malpractice insurance organizations, and government agencies such as the Ministry of Health or Medical Services Plan, as well as academic institutions to ensure appropriate accesses, registrations and insurance coverage aligns with scope of practice and assigned locations.
- Organizes, analyzes and summarizes information for reports and investigates discrepancies related to medical staff credentialing and privileging data. Participates collaboratively with Manager to support internal and external credentialing audits, as required.
- Provides orientation and guidance to new medical leaders and administrative support staff, facilitating clear and effective communications. Develops and nurtures working relationships with medical leaders, medical staff members, applicants and administrative colleagues.
- Advises applicants, current members, medical leaders and other staff on the components of the credentialing and privileging processes, categories of appointment, and regional department structure, and provisions specialty specific privileges based on FH facilities and services.
- Provides interpretation of the Medical Staff Bylaws and Rules to recognize and assess issues, provides specialized knowledge to ensure compliance in general aspects of the credentialing processes, forms and regarding procedural privileging, and advises on issues or escalates to senior medical leaders to recommend revisions, as appropriate.
- Utilizes a suite of provincial medical staff credentialing software understanding interconnectivity with other FH systems, including in MediTech and the electronic health record. Provides user support and training to applicants or medical leaders. Engages in testing and evaluating system changes and updates. Maintains current knowledge of program change and monitors data quality. Builds, creates and modifies reports, queries, documents within the system for multiple purposes.
- Conducts file/application and database audits for inconsistent or ambiguous information to maximize data integrity.
- Maintains high level of ability to create reports and perform statistical analysis in support of their designated Regional Departments and related projects.
- Performs other related duties, including special projects, as required.
QualificationsA level of education, training and experience equivalent to a Diploma in Business Administration or a related field plus five (5) years recent, related experience in medical staff credentialing, or high-volume administration in a healthcare or legal setting in Canada or an equivalent combination of education, training or experience.
COMPETENCIES:
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities
- Advanced knowledge of legislation, policies and guidelines including medical staff bylaws and rules, credentialing and privileging guidelines and relevant college regulations.
- Demonstrated time management skills, prioritization of work in a dynamic and fast-paced environment, and optimal efficiency in organization of high-volume workload and competing priorities.
- Exhibits tact, diplomacy and discretion, with a client-focused approach across various disciplines to deliver high-quality, timely work while fostering positive working relationships.
- Ability to independently and effectively analyze and define problems, establishing facts to identify solutions and make decisions supported by business administration skills including strong written and oral communication skills.
- Demonstrates accountability and fairness in interactions with others by ensuring transparency in all decisions and communications and upholding organizational values.
- Proven ability to work independently with minimal supervision and, as well as collaboratively with a team.
- Strong proficiency in the use of medical credentialling software and a variety of business software applications including MS Office Suite, and advanced features of computer applications such as Microsoft Word, PowerPoint, Excel, Teams and other software as required.
- Typing speed of 55 w.p.m.
- Knowledge of medical terminology an asset.
- Physical ability to perform the duties of the position.
About Fraser HealthFraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
Together, we are the heart of health care.
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IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.
