Staff - Union Job Category BCGEU Okanagan Support Staff Job Profile BCGEU OK Salaried - Sr. Sales Attendant Job Title Sr. Sales Attendant Department UBCO | Front of House | Food Services Compensation Range $3,987.00 - $4,271.00 CAD Monthly Posting End Date October 30, 2025 Note: Applications will be accepted until 11:59 PM on the Posting End Date. Job End Date April 30, 2026 This is a term appointment and will end as of April 30, 2026. At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. Job Title: Sr. Sales Attendant Job Description Under the direction of the Food Services Manager, the Senior Sales Attendant provides exceptional customer service to all clients of UBCO Food Services. This could include serving customers, taking payments and preparing food and beverages in either food service restaurants, residences or retail outlets. Additionally, the Senior Sales Attendant oversees the operation of a complex food services unit(s), supervising Sales Attendants and handling related administrative duties. Organizational Status Reporting to the Food Services Manager, the position interacts with other Food Services Staff as well as staff, faculty students and all other customers. Work Performed - Oversees the operation of a complex food services unit(s). - Supervises Sales Attendants and oversees workload. - Handling related administrative tasks. - Serves customers. - Takes payments. - Prepares food and beverages in food service restaurants, residences and retail outlets. - Other duties as required. Consequence of Error/Judgement Ineffective leadership and poor customer service could negatively impact the reputation of UBCO Food Services. Supervision Received Provides day to day guidance and supervision to Sales Attendants. Monitors workload, delegates tasks, provides feedback into performance and has input into hiring decisions. Supervision Given Reports to the Food Services Manager. Preferred Qualifications - Grade 12 or equivalent and Food Safe Level 1 Certificate - Five years of related experience or an equivalent combination of education and experience - Must complete and pass associated specialized training program, if located in a specialized Skills Outlet (i.e. Tim Hortons, Subway, Starbucks, etc). - Experience supervising others in a similar setting is required Performance Competencies & Criteria - Proven ability to train and supervise junior staff in a food service or similar setting. - Ability to maintain cafeteria in a safe and sanitary manner. - Excellent customer service skills with ability to deal tactfully and diplomatically with internal and external contacts. - Ability to provide quality service to customers in a courteous, patient manner. - Must be flexible and able to manage conflicting priorities to meet deadlines. - Ability to work effectively both independently and as part of a team with an aptitude for working in a collegial and collaborative environment. - Must be able to problem solve and deal with difficult situations in a clear and professional manner. - Excellent organizational skills, with a demonstrated ability to handle a high volume of work during peak periods; ability to multitask. - Demonstrated ability to organize workflow. - Effective time management skills. - Computer experience required; must have proficiency in Intermediate to advanced level of Word, PowerPoint and Outlook and Intermediate level of Excel. - Must be familiar with inventory management software. - Must be able to lift 30+ LBS safely - Must be able to work on your feet for 8+ hours Expectations for all UBC employees: - Willingness to respect diverse perspectives, including perspectives in conflict with one’s own - Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world. Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Are you ready to embrace the future together? Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority. If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at workplace.accessibility@ubc.ca.
