Farrow, a wholly owned subsidiary of Kuehne+Nagel Group, is headquartered in Windsor, Canada. Farrow brings to the global trade industry over 110 years of expertise in cross-border customs brokerage, import/export trade compliance consulting, and integrated logistics services (international freight forwarding/global supply chain management, warehousing/distribution, and ground transportation). With operating locations across Canada and the United States, Farrow manages over 800 employees with 28 offices and warehouses, including those of acquired company Link+ Corporation.
Position Summary
The Supervisor – Customs will supervise assigned staff to ensure timely release of freight and entry confirmation. This position provides guidance to staff to perform their job efficiently and accurately and requires working professionally with both internal and external clients to ensure the best possible service.
Key Responsibilities (Supervisory/Materials/Information)
Supervise workflow and monitor production of assigned team members.
Perform quality control functions to ensure assigned staff complete transactions accurately for accounting.
Rate transactions; contact clients and vendors for additional information as needed.
Database maintenance (e.g. vendor, item, rate code, CUSMA).
Provide guidance to assigned staff members on complex problems and issues.
Answer inquiries from clients regarding release of their shipments.
Assist with updating procedures as needed due to legislative and other changes
Monitor client shipping processes (e.g. flow of paperwork, paperwork requirements) to ensure compliance and expedited releases.
Assist Manager with staff performance appraisals, as well as work and vacation and statutory holiday schedules. Schedule regular team meetings as well as attend departmental meetings. Review and approve attendance submissions on a bi-weekly basis.
Liaise with Consulting department regarding status of CUSMA certificates for clients.
Perform a variety of other related duties as assigned by management.
Education and Experience
High school graduate or equivalent experience
Certified Customs Specialist (CCS) designation in good standing
Minimum of 5 years of Customs Brokerage experience
Some Supervisory experience an asset
Competencies, Working Skills & Attributes
Excellent knowledge of customs and relevant legislation as it pertains to importing and exporting.
Excellent organizational skills with the ability to multi-task and prioritize
Excellent attention to detail and problem-solving skills
Tactful and dependable
Strong verbal and written communication skills
Ability to supervise and communicate effectively with people
Strong interpersonal skills; able to work independently as well as part of a team
Demonstrated competency with standard business computer applications (e.g. Microsoft Word, Excel)
Working Conditions, Mental Effort & Physical Requirements
Ability to sit for extended periods of time
Ability to focus on computer screen
Manual dexterity required to use desktop computer and peripherals
Must work under deadlines and related stresses in a timely and efficient manner
Must be able to professionally handle various personnel and other situations as they arise
Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request.
