The opportunity:
The Centre Manager is responsible for successfully managing the ongoing daily operations of the Health and Fitness Centre by ensuring service excellence throughout the facility and adherence to all operational policies and standards. This is achieved by overseeing the sound management of the member service centre department budgets, program delivery, facility cleaning and maintenance, human resources, community relations and local philanthropy all in alignment with the Association Strategic Plan.
The ideal candidate will have a strong passion for community engagement and the ability to solve problems effectively. You should be a team player with excellent communication and leadership skills, capable of motivating and inspiring staff to deliver the best possible service to our members.
In this role, you will:
Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
Demonstrate strong support and commitment to serving the membership, facility users and all program participants of the YMCA of Simcoe/Muskoka.
Monitor and manage Centre health by utilizing a variety of management tools such as budget, member surveys and unison reports.
Develop and manage annual Centre budgets in conjunction with the Regional General Manager flagging significant variances in a timely manner. Achieve the annual budget as approved by the Board of Directors.
Ensure that the strategic goals of the Association are met through active participation in the leadership circle, regional groups and product groups as assigned.
Maintain a high level of service delivery by:
Achieving set annual sales and retention targets
Monitoring service and program quality by observing YMCA Best Practices and National Service Standards
Developing and implementing Health and Fitness programs that stimulate member growth and retention
Monitoring analyzing and responding strategically to membership trends
Maintaining a current working knowledge of industry trends on a local, regional and national level
Monitoring and responding appropriately to community needs
Ensure that the strategic goals of the Association are met through active participation in the leadership circle, regional groups and product groups as assigned.
Recruit, train, schedule, coach and evaluate an exceptional Senior Staff Team. Provide ongoing feedback and support to all Centre staff to maintain a strong culture of trust, unity and productivity.
Ensure that the facility is clean and well maintained as per YMCA of Simcoe/Muskoka and National Service standards.
Ensure that the Centre is in compliance with the guidelines and policies of all regulatory bodies. Document a local Centre emergency plan and ensure that all staff are trained and ready to respond.
Develop a working knowledge of all YMCA software to help make strategic decisions based on the most appropriate data.
Ensure a front-line presence during day, evening and weekend hours. Interact with members and participants on a regular basis to maintain accessibility and foster relationships. Provide leadership by walking around, demonstrated by on the floor leadership in more than one program / service area as well as being able to support all staff to deal with all situations that present themselves.
Maintain an efficient flow of information both internally and externally to ensure that staff, members, committees, donors and the community are well informed. Ensure that communication is clear, professional and effective as well as being in alignment with the YMCA values.
Achieve annual giving objectives by recruiting campaign chairs and volunteers to develop and maintain relationships with community donors and potential donors through stewardship.
Maintain, foster and create positive community relations in conjunction with the Regional General Manager.
Adhere to all provincial and federal legislation relevant to job description.
You bring:
Diploma in related physical education or recreation field
Proven customer service and business experience (2-4 years)
Human resource/supervisory experience will be considered an asset
Experience working in or in collaboration with or in a municipal setting will be considered an asset
Current CPR and First Aid Certification
Must be able to work flexible hours based on client needs
Must be able to obtain and maintain required certifications including a Clear Police Reference Check and Vulnerable Sector Screening, Child Protection orientation, AODA training, Health & Safety Awareness training, Bill 168 (Violence & Harassment in the Workplace) training, PCI Compliance, and others as needed.
Standard First Aid with CPR C/AED certification
Willingness to be able to work flexible hours based on client needs
Willingness to participate in mandated training to be completed before or shortly after commencement of work including:
AODA Training
Health & Safety Awareness Training
Bill 168 (Violence & Harassment in the Workplace) Training
PCI Compliance
WHMIS
Child Safeguarding Orientation
Why work for the Y:
At the YMCA of Simcoe Muskoka, we believe in creating a welcoming and inclusive environment for all members and staff. As Centre Manager Heath Fitness and Aquatics, you will have the opportunity to make a positive impact on the lives of our members and the community as a whole. You will work alongside a supportive team of individuals who are committed to our mission of building healthy communities.
Perks:
Compensation of $64,350 per annum
Extended health benefits after 90 days
Paid sick time
The YMCA of Simcoe/Muskoka Wellness Day
YMCA Health and Fitness membership
In addition to a competitive salary and benefits package, we offer ongoing training and development opportunities to help you grow professionally and personally. If you're looking for a challenging and rewarding career, working with a diverse team where your own ideas will be heard, then the YMCA of Simcoe Muskoka is the perfect place for you.
About us:
The YMCA of Simcoe/Muskoka is a registered charity committed to fostering healthy communities by empowering children, youth, and families, promoting well-being, and encouraging social responsibility.
Our YMCA employs over a thousand staff and hundreds of volunteers who serve tens of thousands of individuals each year in various programs such as childcare, camps, health and fitness, leadership development, employment and literacy, immigrant services, and youth programming. We offer over $1 million in financial assistance annually to ensure accessibility for those who cannot afford to participate.
Beyond facilities and programs, covering Simcoe County, Muskoka and Parry Sound Districts, our YMCA is a supportive community that fosters mental, emotional, and physical well-being. We empower children and youth to become strong, confident, and resilient individuals. We assist individuals and families at all stages of life to connect with what matters most to them, fostering a sense of belonging. By supporting people from diverse backgrounds, ages, and abilities to achieve their health goals, fulfill their potential, and feel a genuine sense of belonging, we contribute to the creation of stronger communities.
The YMCA of Simcoe/Muskoka successfully raises over $1 million each year through strategic campaigns.
Applications will remain open until October 21, 2025.
We wish to express our appreciation to all applicants for their interest in this position; however, only candidates selected for an interview will be contacted.
The YMCA of Simcoe/Muskoka is committed to fair and accessible employment practices. Our goal is a diverse, inclusive workforce that reflects the communities we serve. Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the People and Culture department at hr@sm.ymca.ca.
In keeping with our commitment to child and youth safeguarding, job offers are contingent on the successful completion of a Police Records Check and employment reference checks. Police Records Checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. Police Records Checks must be renewed every three years.
