We have an exciting opportunity to join us here at Covéa Insurance as a Claims Specialist, within our Third Party Motor Claims Team! At Covéa Insurance, we’re all about protecting what matters most - whether it’s your home, your car, or your business. With our award-winning customer service and a wide range of insurance products, we’re here to make a real difference. Our purpose is simple but powerful: to help protect people against the worst happening and put it right if it does. It’s what drives us every day, and it’s why our people are proud to be part of something meaningful! Our mission is to build inclusive, empowered teams where everyone feels welcome and valued! We celebrate what makes each of us unique and believe that diversity drives innovation and success. Whoever you are, we want you to feel confident being yourself in your team at work. In this role, you’ll be working in a department who specialise in handling Third Party claims arising from Covea Insurance’s Commercial Lines Motor and Personal Lines Motor insurance products, where customer negligence is alleged. This role is based on site at our Halifax office. We believe that working together in person fosters stronger collaboration, deeper engagement, and supports your professional growth! Your future starts here! Join us and build skills that will last a lifetime. What you can expect: Achieving strong customer performance results by working as a team Proactively assessing and resolving indemnity and liability, by using good initiative and sound judgement Clearly and informatively communicating with our policyholder and third-party customers via written and verbal methods Recovering monies from third parties and third party’s insurers when our policyholder is not at fault for the accident Negotiating claim settlement and making payments relating to the damage caused by our insured driver to the respective parties involved in the motor incident Helping identify and prevent fraudulent claims What will help you stand out? Experience with customer interaction and delivery of exceptional customer service Demonstrable teamwork skills Previous experience of handling motor claims is desirable, but not essential A keen attitude towards learning new things The ability and drive to achieve or exceed targets Strong organisational skills and the ability to prioritise workloads Strong attention to detail coupled with a tenacious mind set The capacity to manage and deal with change effectively and timely FIT / CII (Insurance qualifications) accreditation desirable Not sure if you tick every box? That’s okay! At Covéa, we know that great people don’t always meet every single requirement listed in a job ad. If this role excites you and you think you could be a good fit, we’d love to hear from you - so go ahead and apply! We’re all about building a diverse, inclusive team where everyone can thrive. Why join us? Flexible working – 36.25 hours a week with flexitime & hybrid options Annual pay review – plus performance bonuses (up to 30% depending on level) Generous holidays – 25–27 days + bank holidays, with buy/sell options Pension perks – 7.5% employer contribution, rising to 9% with your input A culture where everyone belongs – we're committed to diversity, equity & inclusion, with real action, employee-led community groups, and ongoing learning to make Covéa a place where everyone can thrive Mental & financial support – through our dedicated Wellbeing group Career growth – training, qualifications & apprenticeships to help you thrive Health & wellbeing – private medical cover, 24/7 Virtual GP, health checks, flu jabs & more Drive in style – Tusker Car Scheme with fully maintained insured vehicles Extra savings – gym discounts, Cycle to Work, and retail offers via Perkpal And much more! Excited about this opportunity? So are we! Apply today and be part of our journey. As a Disability Confident Employer, we’re committed to fair and accessible recruitment. If you need any adjustments or support during the application process, just let us know - we’re here to help. Applicants must currently reside in the United Kingdom and possess full and unrestricted right to work in the UK. Unfortunately, we are unable to offer Visa sponsorship for this role. Salary: Up to £27,000 (Dependent on Experience) Working hours: 36.25 At Covéa Insurance we understand that a job is more than just a 9-5, it’s a big part of your life and you need to enjoy what you do. Our employees are at the heart of our organisation and we’re committed in supporting every individual to help them thrive and develop in our open and inclusive environment. When it comes to the common misconceptions about ‘dull’ insurance companies, we like to think we break the mould. Our newer employees often tell us they're surprised at how the reality of working for us is pleasantly different to the old fashioned idea they had before! We want our employees to enjoy working here and we do this by encouraging them to get involved and have fun. We look for opportunities to celebrate everyone’s successes, and we encourage our people to look after each other and give their time to support local charities that mean something to them.
