Global Content & Knowledge Manager
About the Role:
This role is accountable for managing and optimizing knowledge
and sales content across the entire sales lifecycle. This includes the curation,
management and evolution of content, covering all parts of LHH, partnering with
the wider Go-to-market team, marketing, sales and subject matter experts.
The role is a ‘thought leader’ regarding sales content strategy,
taxonomy, quality and innovation including use of technology in production and
curation of content.
The role is responsible for managing a small team of content and knowledge
specialists.
About the Team:
This role sits within Sales Enablement, part of the Global GTM team, and is
dedicated to building a robust sales content and knowledge engine that serves
the diverse needs of the entire LHH sales organization. While anchored in Sales
Enablement, the role also works in close partnership with the Opportunity & Bid
Management Team (OMT) to ensure their content needs are met—providing guidance,
standards, and support that elevate the quality and effectiveness of bid and
proposal materials.
The Global Go To Market (GTM) Team focuses on the strategic and tactical
execution required to deliver products and services to the market successfully.
It is composed of two core functions: Sales Enablement and Product Marketing.
Together, these functions drive alignment between product innovation and market
execution to ensure our solutions resonate with customers and deliver measurable
impact.
The OMT is a support function to the global sales organization, partnering with
sales and other teams to deliver an end-to-end bid and proposal management
service. Leveraging global insights and best practices, OMT ensures pursuits are
consistently supported with compelling, high-quality proposals.
Reporting Relationships:
- Full Line report to the Global Head of Sales Enablement (based USA)
- Dotted line report to the SVP & Global Head of Opportunity & Bid Management
(based UK)
Direct Reports:
- Two content & knowledge specialists
Location:
In this role you can expect to
Key Accountabilities
- Content Curation, Development & Management: Develop, maintain and update a
repository of knowledge and content assets, including documents, articles,
and best practices. Partner with internal cross functional teams to ensure
the right content is available and refreshed in line with the required
cadence and that relevancy is tested; sunsetting where appropriate. Ensure
that taxonomy(s) support content categorization in line with business
needs. Current systems include: Loopio (for RFP content); Seismic and
SharePoint (sales content).
- Content Technology Expertise: Be the expert and point of contact for LHH/TAG
for the LHH content tech stack (Loopio and Seismic). Develop best practices
and training for the Sales Enablement & OMT functions in use of technologies
including new methods with AI. Keep up to date with new innovations for
content management.
- Content Quality: Define and uphold quality standards for all sales content,
ensuring consistency, accuracy, and alignment with brand governance. Partner
with key stakeholders to implement QA processes that continually raise the
standard of content used across the sales cycle—from prospecting materials to
proposals. Provide training and content coaching to strengthen
teams’ (including both Sales Enablement & Opportunity Management) ability to
produce high-quality, brand-aligned content, and establish mechanisms to
monitor, review, and improve content quality on an ongoing basis.
- Content Ambassador: Act as ambassador to the wider sales organization for the
use of available content through appropriate channels. This includes
promoting the use of Seismic, the OMT Hub and the new content/resources(s)
available. Maintain visibility on topics related to content through the Sales
Digest, Frontline sales calls and other appropriate medium.
- Content Reporting & Process Improvement: Monitor sales materials & content
usage across all tech stacks; gather feedback and use insights to make
recommendations for improvements. Analyze knowledge and content management
practices and metrics to evaluate effectiveness and pinpoint opportunities
for improvement to ensure streamlined processes for capturing, storing and
sharing content & knowledge effectively.
Management: Lead the content function including the management of two
specialists. Management and coaching of the team members (based internationally)
to ensure achievement of their goals and the team objectives. Development
of each team member (in their roles and more broadly) to achieve talent
retention and pipeline objectives.
All About You
Knowledge and Experience
- Minimum 5 years’ recent experience in relevant content role within a bid or
sales/sales enablement team
- Content creation track record within B2B environment that is primarily
focused on commercial industries (preferably Professional or Business
Services)
- Experience in the management of a sales content tech-stack and how
to maximize its usage and effectiveness
- Expert at both written and visual content
- Experience in introduction of new technologies to support content creation or
management
Functional Skills
- Excellent verbal and written communication skills
- Personal passion for content
- Experience of using PPT effectively in producing sales materials
- Advance level capabilities in the use of tools such as MS
Teams/SharePoint, SalesForce, AI and other emerging tech
Soft Skills
-
Ability to work independently, problem solve and be self-motivated
-
Excellent networking, collaboration, and project management skills within
a complex international organization
-
Capable of engaging a wide range of subject matter experts, including senior
functional heads/leaders to achieve content goals
-
Analytical skills, being able to interpret relevant data and use it
effectively within content and for planning content approaches
-
Ability to balance the need for both visible results and
foundational/long-term needs
-
Ability to navigate, adapt and succeed in ambiguity
What we offer
-
- Growth opportunities within a human resources global leader
- We prioritize learning to stay agile in an increasingly competitive
business environment
- We foster an open-minded environment where people spark new ideas and
explore alternatives
About LHH
LHH empowers professionals and organizations to achieve bold ambitions and
secure lasting impact through unique advisory services and talent sources.
Our full suite of offerings connects solutions that are traditionally siloed,
making LHH your single talent partner. In a rapidly evolving landscape with
complex challenges, we create value across the entire professional talent
journey. From hiring great people, developing skills, and nurturing leaders, to
advancing individuals to the next stage of their careers, LHH make talent your
competitive edge.
We believe the future of work lies at the intersection of exceptional human care
and innovation. Powered by science, technology, and proprietary data analytics,
LHH’s approach is crafted to align with your business strategy and culture,
delivering powerful, sustainable, and measurable impact.
LHH has a team of over 12,000 professionals, across 60+ countries and more than
50 years of experience. As part of the Adecco Group, we bring together global
excellence, local knowledge, and centralized coordination for thousands of
companies and millions of people worldwide.
Recruitment. Development. Career Transition.
LHH. A beautiful working world.
www.lhh.com [http://www.lhh.com]
LHH is an Equal Opportunity Employer/Veterans/Disabled.
