The Bilingual Client Care Specialist (Term) will work directly with our plan members, plan sponsors, clients, advisors, and service providers to provide an exceptional experience. This will include being the voice of the People Corporation brand through our client care centre by responding to general inquiries about the plans, benefits, and coverage, and assisting with troubleshooting and resolving problems with the goal of doing so with a single contact. The Bilingual Client Care Specialist Bilingual (Term) will: Provide exceptional customer care. Interact with plan members, clients, advisors, and service providers via phone and email, to provide responses to inquiries about claims, eligibility, and services. Ensure that service standards are met or exceeded. Obtain, analyze, and verify the accuracy of claim submissions and data. Assist members with the online portal and mobile app. Assist service providers with the online portal for submission of claims. Initiate and/or implement correct action as needed to ensure that an excellent standard of service and a high level of client satisfaction is maintained. To be successful as a Bilingual Client Care Specialist (Term) with People Corporation, you will need: Minimum of 3 years customer care experience (insurance, and health and dental benefits claims an asset) Fluency in both English and French is required. Flexible working hours - Willing to complete an 8-hour shift between 7:00am - 7:00pm (Central) Strong communication skills, both verbal and written Strong attention to detail Technical knowledge on application base system A desire to provide exceptional customer service, and a valuable experience to clients. At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders. Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com. We know that it's the vast expertise and commitment of our teams in People Corporation and our Partner Firms that have put us where we are today. We value our employees and provide competitive salaries, a comprehensive group benefits plan, and a generous retirement savings plan. And we're in it for the long haul - once you join us, we want you to thrive. If you want to make a difference in the lives of customers, if you take pride in a job well done, and if you like to have fun, talk to us. To learn more about our Partner Firms, please click on the link below. https://www.peoplecorporation.com/en-ca/about-us/our-partner-firms Submit your information for future opportunities. Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com. For more information on Accessibility at People Corporation, visit our link https://www.peoplecorporation.com/en-ca/accessibility-statement.
