Job Description: Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As a Duty Manager, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for. This position reports to the Front Desk Manager and must be available on the weekend. Perks and Benefits: Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance and critical illness. Continuous learning opportunities with an annual educational allowance. Generous referral program ranging from $500-$2,500 depending on business need. Regular consistent team building activities and events. Discounts to local amenities and vendors. Discounted hotel stays in multiple locations through our Hospitality offerings. What You Will Do Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices In Charge of supervising, training, and disciplining guest services staff as needed Responsible for scheduling Guest Service desk Assists and supports all guest services agents to ensure completion of their assigned duties Serves as direct support for the Operations Manager Provides supervisor support Guest reception, operational duties for these areas Shows Initiative, provides problem solving, staff training, and team leading Responsible for consistently offering professional, friendly, and engaging service Monitors and updates guest or resident accounts Communicates guests or resident facility events and/or repairs Supervises and handles any guest or resident opportunities or escalations that cannot be settled directly by team members Reviews arrival, departures and VIPs, including room allocations, amenities and special requests Integrates and trains new and tenured employees, providing support for skills development Follows and enforces departmental policies, procedures, and service standards Available for weekend support for Guest Services team Ensures that the Front of House and Back of House remains clean and organized Assists GSM and Leasing department with rent collection, and incidental fees Ensures guest or residents have paid rent Coordinates and prepares daily operation packages What You Bring Available/flexible to work on the weekend when it is needed High school diploma or GED Bachelor’s degree in business administration, hospitality management, or hotel management 5 years experience in hotel management A proven track record of being able to lead a team and multitask An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff. About the Company Level Hotel Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle. Salary Range: $25 - 27 Per Hour About The Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted. Thank you for your interest in a career with Onni Group! We believe that the strength of a company lies in its people and are fortunate to have an extremely motivated and dedicated staff that brings expertise and attention to detail in every project they undertake. If you believe that your skills would be a valuable addition to our team and would like the chance to be a part of the award-winning Onni Group, please check our open opportunities. To best stay up to date about all things Onni, please follow us on the following social media: Instagram LinkedIn Twitter/X Facebook Please do not contact our managers or employees directly in an attempt to present candidates without a written request, and a signed agreement within the last 12 months. Complying with this request will be a major factor in determining a professional relationship with Onni Group. Any submissions of unsolicited resumes directly to Onni employees, managers or any Onni email address will not be bound or obligate Onni in any way to pay any fees if such a person is hired. If you are interested in working with Onni please contact Daryl Kerrey – recruiting@onni.com, and email us info about your company. We will then contact you to set up any further discussions. Please note, all Onni hiring requires at minimum an official virtual or in-person interview prior to offer stage.
