Join The Hoya Vision Care Canada Team!
For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.
We are currently hiring a Bilingual Customer Care Specialist to work in our Mississauga, Ontario facility!
Shifts Available: Monday – Friday 9:30am- 6:00pm
Pay Rate: $25+/hour
What’s in it for you?
Health/Dental/Vision Insurance
Tuition Reimbursement
RRSP Matching
PTO and Paid Holidays
And more!
What you’ll do:
Receive and handle incoming customer calls. (Order taking, work in process or other questions) Maintain expected minimum productivity level (55)
Follows SPECS protocol on all calls. Maintain QA score min 88%.
Understands and follows all SOP for all tasks.
Provide basic recommendations for product, technical and adaptation questions.
Basic knowledge of DVI – lab program screens; competently processes redo, credits, add notes, cancel jobs, tray change, account changes, etc.
Can provide job status updates.
Basic optical knowledge. (Rx basics, base curves, frame types.)
Trouble shoot basic problems (cut out issues, coating incompatibility, thickness, or base curve requirements)
Identify urgent or problem jobs and make appropriate communications, verbally and/or electronically, and/or using standardized stickers or forms.
When necessary, use web access links to look up incoming or delayed shipments from outsource labs.
Qualifications:
Prior Customer Service experience required
Optical lab experience, preferred
Bilingual French/English required
Strong communication skills
Strong computer skills
