JAM+ is redefining how people discover, customize, and purchase paper goods, office supplies, and packaging. Formed from the merger of JAM Paper & Envelope and Big Name Commerce, we’re building a next-generation DTC business powered by personalization, performance marketing, and AI. Our flagship site, Envelopes.com, is evolving fast with a new Magento platform, deep customization capabilities, and a bold vision for data-driven growth.
We are seeking a proactive and resourceful Application Support Engineer to join our team! This is a full-time, remote position, ideally for someone in the US East Coast timezone. The ideal candidate will possess excellent problem-solving skills, a strong ability to debug, and experience in handling a range of operational support tasks across various platforms.
Key Responsibilities:
Engage with Non-Technical Teams: Work closely with business team members to investigate and determine the root cause of issues and provide clear, actionable feedback.
Technical Issue Resolution: Address issues through available tooling, and escalate to the development team when necessary, ensuring the problem is clearly described and documented.
Support Business Operations: Handle non-development tasks across various platforms to support business workflows—such as bulk data loads, investigations, and reporting.
GTM Setup & Configuration: Configure and manage Google Tag Manager (or similar tracking tools) for accurate event tracking and data collection.
Database Queries & Data Exports: Run SQL queries against production databases to extract data, troubleshoot issues, and support reporting needs.
Investigate Order Issues: Track down and resolve order-related problems across integrated systems.
Required Skills:
Problem-Solving & Debugging: Demonstrated ability to identify, analyze, and resolve complex issues across systems.
SQL Proficiency: Strong working knowledge of writing and executing SQL queries.
Communication: Able to effectively communicate with non-technical stakeholders and translate business issues into technical terms.
Independence & Initiative: Comfortable working independently in a remote environment and taking initiative to solve problems.
Preferred Skills:
Experience with NetSuite and/or Magento
Familiarity with PHP, Java, or TypeScript
Experience with Google Tag Manager or similar tracking tools
Background in eCommerce operations or customer support systems
Understanding of data feeds, product catalog management, and order processing
Example Tasks You Might Work On:
Bulk loading of product images into the platform
Investigating issues with data feeds or inventory syncs
Providing support to business teams using internal applications
Setting up or troubleshooting GTM tags and events
Running production SQL queries for reporting or troubleshooting
Identifying and resolving issues with orders or transactions
Competitive Salary and Bonus potential
Competitive Health Care
Company retirement plan participation
Employee Discounts on all company products
