Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of
our homes. We deliver innovative solutions to hundreds of thousands of
businesses [https://customers.twilio.com/]and empower millions of developers
worldwide to craft personalized customer experiences.
Our dedication to remote-first work
[https://www.twilio.com/en-us/blog/open-work], and strong culture of connection
and global inclusion means that no matter your location, you’re part of a
vibrant team with diverse experiences making a global impact each day. As we
continue to revolutionize how the world interacts, we’re acquiring new skills
and experiences that make work feel truly rewarding. Your career at Twilio is in
your hands.
See yourself at Twilio
Join the team as Twilio’s next Senior Learning Experience Designer.
About the job
This position is needed to design and develop Sales Enablement course work,
content, and assets. We are looking for someone who is innovative, agile,
hands-on, and comfortable working closely with their Enablement peers to ensure
applicable and effective training and assets are created and delivered to the
field.
Responsibilities
In this role, you’ll:
- Design sales enablement training and course content, managing complex
projects end-to-end
- Translate business priorities and sales strategies into clear learning
objectives, experiences, and content that directly improves seller
effectiveness
- Build impactful learner and instructor materials and experiences
(e-learnings, presentations, course outlines, background material,
instructional materials, exercises, job aids, playbooks and assessments)
using modern instructional design approaches and adult learning principles
- Partner with sales leadership, product marketing, and other enablement
stakeholders
- Leverage data and insights to evaluate effectiveness, iterate designs, and
demonstrate impact on sales outcomes
- Stay current with learning technology and enablement trends, introducing new
tools and approaches that improve efficiency and learner
experience/engagement
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio
values diverse experiences in other industries, and we encourage everyone who
meets the required qualifications to apply. While having “desired”
qualifications make for a strong candidate, we encourage applicants with
alternative experiences to also apply. If your career is just starting or hasn't
followed a traditional path, don't let that stop you from considering Twilio. We
are always looking for people who will bring something new to the table!
Required:
- 5+ years training, sales enablement, or related field experience
- Direct experience in Sales Enablement Instructional Design
- Ability to quickly learn new concepts and thrive in a dynamic, rapidly
changing environment
- Proven experience with training and content delivery tools
- Experience with Salesforce, Outreach, Gong, Highspot, Slack, Tableau and
other Sales Enablement tools
- Excellent interpersonal skills, someone who enjoys working with others in a
collaborative, social environment
- Effective at building and maintaining positive relationships
- Passion for excellence and high quality in the finished product, acute
attention to detail
- Self-motivated, with ability to work with little definition and without
supervision while multitasking and prioritizing across several projects and
initiatives
- Proficiency with modern learning technologies and tools (e.g. Articulate 360
Rise, Storyline, etc)
Desired:
- Experience and understanding of AI tools that support efficient content
design/development
- Deep understanding of sales processes, seller workflows, and GTM strategies
Location
This role will be remote, and based in Ontario, British Colombia or Alberta
Canada.
Travel
We prioritize connection and opportunities to build relationships with our
customers and each other. For this role, approximately 5 - 10% travel is
anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time
off, ample parental and wellness leave, healthcare, a retirement savings
program, and much more. Offerings vary by location.
The estimated pay ranges for this role are as follows:
- Based in British Columbia. : $97,700.00 - $122,100.00
The successful candidate’s starting salary will be determined based on
permissible, non-discriminatory factors such as skills, experience, and
geographic location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always
up for trying new things. That's why we seek out colleagues who embody our
values — something we call Twilio Magic [https://www.twilio.com/company/values].
Additionally, we empower employees to build positive change in their communities
[https://twilio.org/support-and-resources/impact-fund] by supporting their
volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be
the best version of yourself, apply now! If this role isn't what you're looking
for, please consider other open positions.
[https://www.twilio.com/company/jobs#open-positions]
Twilio is proud to be an equal opportunity employer. We do not discriminate
based upon race, religion, color, national origin, sex (including pregnancy,
childbirth, reproductive health decisions, or related medical conditions),
sexual orientation, gender identity, gender expression, age, status as a
protected veteran, status as an individual with a disability, genetic
information, political views or activity, or other applicable legally protected
characteristics. We also consider qualified applicants with criminal histories,
consistent with applicable federal, state and local law. Qualified applicants
with arrest or conviction records will be considered for employment in
accordance with the Los Angeles County Fair Chance Ordinance for Employers and
the California Fair Chance Act. Additionally, Twilio participates in the
E-Verify program in certain locations, as required by law.
