IPEX is one of the leading providers of advanced plastic piping systems in North America. Our mission is to shape a better tomorrow by connecting people with water and energy. We currently have an exciting opportunity as a Director, Order Management This role is based in our Oakville, ON office and reports to Senior Vice-President, Sales. Do not miss the opportunity to join a diverse group of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters! Job Summary The Director, Order Management (North America) will lead the transformation of the North American order to cash function, with strong focus on SAP S/4HANA implementation, to achieve world-class service levels, automation, and customer satisfaction. The role is responsible for Order Management across Canada and the USA. You will play a pivotal role in elevating process and capability in customer service operations, optimizing the use of SAP, and ensuring the highest level of customer satisfaction. The role requires not only leadership and strategic abilities but also specialized SAP knowledge, with direct experience in the implementation of SAP OTC. You will contribute to the business by establishing clear long term Order Management strategies that 1) support business growth of double digit CAGR, 2) create re-engineered processes that leverage SAP and 3) leverages data across the Order-To-Cash process to deliver on our customer intimacy strategy. This role will design the Order Management standards and work with cross-functional partners for implementation. Key Responsibilities Design the future of Order Management Lead the process re-design of order management, to standardize processes where applicable, and best leverage SAP. Leverage best practises to standardize processes but recognizing that regional differences may apply and where rules may require some flexibility. Develop a short- and long-term strategy and deployment plan, that focuses on customer engagement, capability building and cross-functional collaboration & process excellence. Lead the development of order management systems, processes and resources to reduce cycle times through increased automation and application of digital technologies. Design and implement people capability requirements, to support Order Management into the future. Operational Excellence Implement rigorous daily order management routines across the organization. Ensure there are clear metrics across all key performance indicators (KPIs) to ensure strong performance management. Ensure cross-functional process integration to support effective order management flow. Develop customer facing supply chain strategies, approaches and capabilities, such as CPFR, that enable alignment of IPEX and our customers supply chains. Where applicable, ensure data synchronization with customers using industry standards. SAP process and capability – create deep SAP capabilities across the function. Implement robust SAP process, capabilities and ways of working across the Order Management function. Lead change management efforts across sales, IT, Supply Chain, and Finance to ensure successful adoption of new order processes and systems. Implement robust OTC related data governance and audit processes. Continuous Improvement Implement a continuous improvement culture with root cause analysis of issues and clear actions. Leverage business process management techniques (e.g., process mapping, gap analysis and Lean Six Sigma principles) to identify and prioritize areas of improvement across the order management and other dependant functions. Facilitate communities of practice and knowledge sharing forums to ensure cross-functional alignment to new ways of working. Support and lead other business solutions that are introduced to improve customer service and/or operational efficiency, (ie CRM, PIM, Customer Portal/Agent Portal) End-to-End Analytics and Reporting In partnership with IT, develop the digital strategy for order management. Enable data-driven decision making across order management. Drive best-in-class analytics capabilities to anticipate service and lead time challenges. Job Requirements 10+ years of experience in various Order-To-Cash disciplines, working in top tier companies, in their respective field 5+ years’ experience leading cross-functional teams across multiple regions Deep understanding of SAP OTC functionality University degree in a Business-related discipline, Supply Chain Management, Operations or related field required. Master’s degree preferred. Lean 6 Sigma (L6S) or Lean Management System (LMS) certified. Demonstrated success in implementing continuous improvement programs. The ideal candidate will have led a full SAP S/4HANA OTC implementation on the business side, including process mapping, change management, and post go-live optimization Experience in digital OTC process and practices. IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com #LI-MD1 #LI-Hybrid At Aliaxis, we design sustainable, easy to install, and innovative solutions to address the world’s water challenges and accelerate the transition to clean energy. Thanks to our 15,000+ employees in over 40 countries, our pipes and fitting systems meet our customers’ most demanding needs for the building, infrastructure, industrial and agriculture sectors. Read more about us www.aliaxis.com. Aliaxis’ Purpose Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term. By 2025, we will be focusing on the areas where we can create the biggest impact: on carbon reduction in our plants and on increasing the share of recycled content in our products. In conjunction, we will continue to develop more and better water solutions for society as a whole. We are looking for passionate people that want to be part of our journey and embrace the behaviors that we at Aliaxis stand for: We Dare to challenge the status quo, to innovate and to learn fast, We Care for the environment, our customers and each other, We Deliver by taking accountability for our decisions and actions.
