About Us
Applied Biological Materials Inc. (abm) is a Vancouver-based biotech company that develops and markets research reagents to the life science community and biotech industry. As we continue to grow our business locally and globally, we are seeking a professional, energetic Customer Service Representative who is genuinely excited to help customers by managing communications and order processing, while also supporting front desk operations at our headquarters. This is an opportunity to work an experienced and collaborative team
Role Overview
This role is an excellent opportunity for an early to mid-level professional to gain valuable experience in fast-growing the biotech industry. The majority of this role involves customer communication and order processing — ensuring that quotes, orders, payments, and shipments are handled smoothly and professionally. The position also includes light front desk responsibilities to help maintain a polished and welcoming company image.
Key Responsibilities
Communicate professionally with customers via phone and email regarding quotes, orders, payments, and shipments
Process customer orders end-to-end in a timely manner: confirm details, enter into system, coordinate with logistics, and ensure delivery
Track and follow up on production timelines, shipping statuses, and outstanding payments
Collaborate with internal teams (production, logistics, finance) to resolve order or shipment issues
Maintain accurate customer records and contribute to improving customer service processes
Support front desk operations as needed: greet visitors, answer calls, and handle mail/deliveries
Qualifications
Bachelor’s degree in Business, Communications, or a related field preferred (open to recent graduates with strong customer-facing/order processing experience)
Previous experience in customer service or other client-facing roles strongly valued
Experience in customer service, retail, hospitality, or other client-facing roles is an asset but not required — full training will be provided.
Outstanding command of spoken and written English with clear, confident, and professional communication skills
Professional appearance and demeanor, with a pleasant, approachable personality
Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment
Positive attitude, proactive mindset, and eagerness to learn and grow
What We Offer
Hands-on training and mentorship to build practical skills
Opportunities for career growth in a fast-growing biotech company
A supportive, collaborative team environment
Exposure to both customer-facing and administrative functions
Additional Details
This is an onsite position at our Richmond, BC headquarters
Candidate must be able to work onsite from the start date (no relocation allowance provided)
