This position will report to the Sales & Retention Manager. The Customer Coordinator will work in coordination with the Account Managers to help strategically and proactively manage the customer’s needs. The over-arching goal is growth and retention of our medium to large customer base through exceptional customer experience, strategic solutions and professional account management. The Customer Coordinator will be aligned by region to the Account Manager to help gain expertise with the region and specific client base. Role Specifics: · Ensures Health and Safety is a high priority by following policies and processes, and acting in a safe manner at all time; · Work closely with Operations and other functions to help ensure great customer experience and maximize the efficiencies / margins. · Assist Account Managers in the preparation of medium to large Quotes · Assist managing of Contract renewals, updates and other changes. · Set-up new accounts and provide necessary information/follow up with operations to ensure work is executed. · New Account creation for all types of customers. · Assist Account Managers while on the road with customers and administrative tasks. (Data entry, Customer calls, OMS/CRM related tasks). · Help increase selling time of Account Managers · Improve share of wallet and margins through developing better relationships with existing customers. · Other duties as required. Minimum Qualifications and Relevant Experience Required: · Excellent organization and time management skills · Strong oral and written communication skills; · Ability to work in a team environment · Proficient with MS Office (Excel, Word, Outlook), OMS, CRM/Salesforce experience would be an asset. · Strong Customer Service Skills · Must be able to work under pressure with and meeting timelines · Problem solving experience Assets to this Role: · Good understanding of all GFL Services and customer needs · Identifying Cost Savings Initiatives · Has a good understanding of the geographical region. · Project Management understanding · Strong ability to link customer experience to growth and retention of profitable business. · Identify customer needs and translate into profitable business opportunities We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.
