Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Incumbent may perform all, some, or similar range of duties as below: Provide overall daily supervision during the Christmas Assistance Campaign. Assist in securing a location for the Christmas Assistance distribution and coordinate moving supplies and equipment into and out of this location. Recruit, train, direct and work alongside volunteers ensuring all shifts are covered for the campaign. Keep accurate records of volunteer information. Receive and record all food, toy and financial donations in a friendly and professional manner. Represent and promote The Salvation Army to the community and businesses in a positive and professional manner. Post campaign; Coordinate the packing and clean up all equipment/supplies. Write a report detailing areas for improvement, what worked well and update contacts of all volunteers/organizations. Perform other position related duties as required CRITICAL RELATIONSHIP MANAGEMENT Governance Boards and Councils: n/a Internal: TSA staff members, Hamper campaign team External: Community members MANAGERIAL RESPONSIBILITY: Reports directly to Community Director Direct reports: n/a. Workflow coordinator for Christmas Kettle Workers. WORKING CONDITIONS: This is a temporary position. Shifts may include days, afternoons, evenings, weekend shifts, and split shifts, Monday through Saturday. Applicable shifts include a ½ hour unpaid meal break. Flexibility in scheduling is required, as the hours may increase as per operational requirements. Work environment is typically in malls/stores Required to wear appropriate Salvation Army identification. Local travel is associated with this position. The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct. Education, Qualifications and Certifications: Some high school coursework, completion of high school is an asset. Experience and Skilled Knowledge Requirements: A minimum of one year of related experience or working in customer service. Money handling experience is an asset. Experience in office administration. Experience with general office equipment and must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL). Skills and Capabilities: Excellent interpersonal skills, integrity, and adaptability. Ability to multi-task and work well in a fast-paced office setting; attention to detail, problem solving and analytical skills. Ability to lift/move 9 to 12 kgs (20 – 25 lbs.) Enthusiastic Team Player with excellent communication and interpersonal skills. Strong customer service skills; enjoy liaising and working with people of all ages and abilities. Exhibit good listening skills, have strong oral/written communication skills. Honest, courteous, and punctual; prepared to act in the best interest of employer. Represent the organization in a positive, professional, and engaging manner. Attentive listening skills for supervision, coaching, and conflict resolution. Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information. Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening. Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. - Compensation: The target hiring range for this position is $17.85 to $20.64 with a maximum of $24.77. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.
