Director, Customer Success, Enterprise Account Management
Reporting to Melissa Trottier, Vice President, Customer Success, the Director,
Customer Success, Enterprise Account Management has a mission to serve as a
client advocate and trusted advisor for a highly strategic segment of Dialogue’s
clientele, driving sustainable growth and ensuring long-term success.
This position requires an experienced leader, capable of managing strategic
relationships, but above all, inspiring, mobilizing, and developing their team.
The Director will play a key role in talent development, creating a
collaborative environment, and achieving ambitious collective goals. They will
be responsible for designing and implementing effective retention and engagement
strategies, while ensuring our solutions optimally meet the complex and evolving
needs of our clients.
The Director will be accountable for achieving a defined growth objective,
ensuring the team generates sustainable and measurable value for both our
clients and Dialogue. In close collaboration with the sales, partnerships, and
marketing teams, this individual will act as the spokesperson for our most
strategic clients, while strengthening team cohesion and performance to drive
sustained growth.
What you’ll be doing:
- Leading and mentoring a highly engaged team to cultivate a trusted advisor
mindset focused on client value and a deep understanding of their business
- Building and nurturing strategic relationships with key stakeholders,
including C-suite and executive leaders at our clients
- Designing and executing value-based account strategies that not only ensure
retention but also drive long-term expansion and advocacy
- Representing Dialogue at industry events, conferences, and corporate
functions to build relationships and promote the Dialogue brand
- Serving as a subject matter expert and internal champion for our clients,
ensuring our teams align to deliver valued solutions and proactively solve
challenges
- Acting as a central leader in aligning cross-functional teams to our clients’
complex needs, simplifying communication, and removing roadblocks
We'd love to hear from you if you have:
- 5+ years of experience managing complex programs with cross-functional teams
- Proven experience negotiating and managing relationships with C-suite and
senior executives, adopting a trusted advisor mindset
- Excellent written and spoken communication skills in both French and English
- Demonstrated ability to think strategically and critically, assessing
opportunities and risks to develop relevant strategies
- A track record of performance and success, showing a history of exceeding
objectives
- A strong bias for action and comfort with ambiguity
- Direct experience with human resources, employee benefits, or corporate
wellness programs is considered a strong asset
Please note that as we serve customers across Canada, bilingualism is essential
for this position. You may be required to communicate in French and English.
At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team! Depending on your role
and employment status, you could have access to the following benefits:
- Access to the Dialogue app and virtual mental health support for you and your
family
- Fully funded insurance, a health spending account, dental coverage, and
fitness reimbursement
- 4 weeks vacation, 9 wellness days, and 1 volunteer day
- Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote
roles
- Work abroad up to 4 weeks/year
- Incentive plans, referral bonuses & RRSP matching
- Learning via Coursera, external training budget & mentorship
- Optional parental leave top-up
About Dialogue
Dialogue is the #1 virtual care provider in Canada. By developing our Integrated
Health Platform🅫, we provide exceptional online health and wellness programs
(primary care, mental health, iCBT, EAP, and wellness) to organizations that
want to improve the wellness of their employees and families.
When it comes to our work, we set the bar high. Together, we’re transforming
health and helping millions improve their well-being. We’re firm believers that
great people don’t settle on:
Impact
Community
Growth
Excellence
Feel like you can make a difference? Good news, we saved you a seat!
Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to
creating a diverse and inclusive workplace for everyone. Qualified applicants
will be considered regardless of citizenship, ethnicity, race, colour, religion,
gender, gender identity or expression, sexual orientation, disability, age, or
veteran status. Applicants who require specialized accommodation are encouraged
to contact accessibility@dialogue.co [accessibility@dialogue.co].
