Commissionaires Great Lakes (CGL) is a private, not-for-profit organization founded in 1925 on a mandate that prioritizes providing meaningful employment for veterans and others committed to the well being of Canadians primarily in security guard and related services. Spanning central and southwestern Ontario, our services are customized to respond to the dynamic and evolving security needs of both private and public sector clients. Our services include uniformed guard, mobile response and support, by-law enforcement and identification services. We are currently seeking a Client Service Representative – Safety Services to join our team.
Reporting directly to the Senior Director Specialty Services, the Client Service Representative is responsible for building and maintaining strong customer relationships while ensuring a high level of H&S compliance at our client sites. The position also involves making product recommendations based on customer needs, upholding professional standards, and performing additional duties as assigned.
This posting is for an existing vacancy.
POSITION SUMMARY
Job type: Full-time permanent
Reports to: Senior Director Specialty Services
Anticipated start date: Immediate
Hours of work: 8 am-4 pm - Monday to Friday – On Demand
DUTIES AND RESPONSIBILITIES
Develop and maintain positive relationships with customers
Respond to client enquiries and schedule appointments for service
Inspect first aid kits and first aid rooms for regulatory compliance
Inspect AED units to confirm proper operation
Replenish supplies, replace expired or damaged products as required
Service safety equipment requiring periodic maintenance
Recommend new products or increased allotments based on customer needs
Ensure compliance with OHSA requirements
Maintain professional standards of appearance and conduct
Perform other duties as assigned
REQUIREMENTS
Previous experience in a customer service role
Strong verbal, written, and presentation skills
Excellent interpersonal and communication abilities
Proven ability to work effectively in fast-paced environments with shifting priorities
Joint Health & Safety (JH&S) Level One Certification
Valid driver’s license in good standing with a clear driving record
Capable of collaborating in a team setting and performing duties independently or remotely without supervision
MUST be eligible for Federal Reliability security clearance
WORKING CONDITIONS
Work is primarily conducted at various client sites across the service area.
Daily travel is required using a company-provided vehicle.
Inspections are performed indoors in office, industrial, and institutional settings, with occasional outdoor exposure when accessing facilities.
Duties involve walking, standing, bending, reaching, and light lifting (typically under 25 lbs).
Work is generally scheduled during regular business hours, though flexibility may be needed to meet client requirements.
Tasks are often performed independently, with regular reporting to a supervisor or team.
Frequent client interaction requires strong customer service and communication skills.
Adherence to company safety protocols and vehicle use policies is required.
As a front-line representative of our company and client’s site you must be highly reliable, work well under pressure, able to work with minimal supervision, have the ability to multitask and be a professional who takes pride in your dress, deportment and performance at all times.
We would like to thank all those who apply, however only those selected for an interview will be contacted.
Commissionaires Great Lakes (CGL) is fully committed to abiding by all equal opportunity employment standards. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All our employment practices are solely based on individual merit and our organization's needs at the time.
