About League
Founded in 2014, League is the leading healthcare consumer experience (CX)
platform, powered by artificial intelligence (AI), reaching more than 63 million
people around the world and delivering the highest level of personalization in
the industry. Payers, providers, and consumer health partners build on League’s
platform to deliver high-engagement healthcare solutions proven to improve
health outcomes. League has raised over $285 million in venture capital funding
to date, powering the digital experiences for some of healthcare’s most trusted
brands, including Highmark Health, Manulife, Medibank, and Shoppers Drug Mart.
The Role
As Senior Software Delivery Program Manager, you are responsible for managing
multiple concurrent projects and/workstreams in a complex program to facilitate
an efficient and successful product implementation and customer onboarding
process, with minimal support and supervision.
Your main objective is to proactively and strategically manage new customer
implementations, creating end-to-end project plans, facilitating the execution
of deliverables, keeping stakeholders informed of status and risks, coordinating
actions with internal departments to fulfill client needs, and tracking progress
against plan. It is vital to have strong customer facing communication skills
and an ability to identify and escalate barriers to project success. You will
act as a primary liaison between our customer and League's cross-functional
teams. You will be required to manage both technical and non-technical
discussions, including clear articulation of issues and risks that arise and
translate those issues and risks into actionable deliverables and oversee their
resolution.
In this role, you will:
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Act as a strategic and trustworthy partner between your client and League
during the onboarding process
-
Accountable for the creation and management of one or more project plans,
status reports, and risk and issue logs
-
Manage program calendar and meeting schedule to track towards timely
execution of implementation
-
Collaborate with a cross functional team, during a project to inform various
stakeholders of upcoming tasks, project status and escalating issues when
necessary
-
Demonstrate the ability to motivate and guide internal teams to deliver
according to plan, including but not limited to:
- Marketing and Communication teams in regards to communications and
engagement strategy
- Product and Engineering teams for discovery meetings and delivering to
customer requirements
- Operation teams to ensure proper processes are in place post launch
-
Lead client discussions on implementation and/or project activities
-
Demonstrate core problem solving skills to support the delivery of a
successful implementation and product development when faced with uncertainty
-
Support identifying dependencies and coordinating with your cross-functional
teams to ensure attainment of dependencies and mitigation where appropriate
to ensure delivery scheduled adherence
-
Support change control processes and governance meetings to ensure alignment
and integrity of the project scope and timeline
-
Support Testing initiatives across the implementation lifecycle and act as
the liaison with the customer for League's testing resources
-
Proactively reach out to clients & decision makers to manage expectations and
drive accountability
-
Manage deliverable and document control process throughout implementation
phases
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Capture ongoing and post-onboarding customer feedback, and initiate CSAT
survey to contribute to Implementation Team’s ongoing process enhancements
-
Foster referenceable clients who are openly willing to speak about their
onboarding experience
-
Project management best practices and apply tools and processes per internal
standard
-
Partner with Delivery Lead to communicate and escalate barriers to ensure
project success
-
Support internal initiatives to develop or improve documentation and
processes that contribute to League’s delivery model
About You:
- 3-5 years experience in a high-performance implementation capacity
- 5+ years of project management experience preferred
- Bachelor’s degree or equivalent
- Experience in the healthcare, consumer applications or technology required
What We Offer
- Comprehensive Health Benefits: We prioritize your well-being with complete
medical, dental, and vision coverage
- Bonus Program: Be rewarded for your contributions with our performance-based
bonus program
- Employee Stock Option Program: Become an owner and share in our success
through our stock option program
- Unlimited Paid Time Off: Take the time you need to recharge and maintain a
healthy work-life balance
- Spending Accounts: Manage your healthcare and dependent care expenses with
tax-advantaged spending accounts
- Wellness Days: Prioritize your mental and physical health with dedicated
wellness days throughout the year
- Growth Opportunities: We invest in your future with abundant opportunities
for professional development and advancement
- Mentorship Program: Benefit from guidance and support from experienced
leaders in your field
Security-related Responsibilities
- Compliance with Information Security Policies
- Compliance with League’s secure coding practice
- Responsibility and accountability for executing League's policies and
procedures
- Notification of HR, Legal, Compliance & Security of any incidents, breaches
or policy violations
CANADA APPLICANTS ONLY: The Canada-specific compensation range below for this
full-time position is exclusive of bonus, equity and benefits. This range
reflects the minimum and maximum target for base salaries for the position
across all Canadian locations. The salary range is intentional to account for
the performance and career progressions a Leaguer will experience in the role
throughout their time at League. Where in the band you may land is determined by
job-related skills/experience. Your recruiter can share more about the specific
salary range specific to your skills and experience during the hiring process.
Compensation range for Canada applicants only
$90,000—$110,000 CAD
Our employees come from different backgrounds, and we celebrate those
differences. We are looking for the best candidates for our open roles, but do
not expect applicants to meet every qualification in order to be considered. If
you are excited about what you could accomplish at League and believe you can
add value to our team, we would love to hear from you.
We are committed to equal employment opportunity regardless of race, color,
ancestry, religion, sex, national origin, sexual orientation, age, citizenship,
marital status, disability, gender identity or Veteran status. If you are an
individual in need of assistance at any time during our recruitment process,
please contact us at recruitinginfo@league.com [recruitinginfo@league.com].
Our Application Process:
Applying to a role you love can be exhausting, and understanding the next steps
can feel vague and uncertain. You have done the hard part of submitting your
application; let's do ours by sharing potential next steps
- You should receive a confirmation email after submitting your application.
- A recruiter (not a computer) reviews all applications at League.
- If we see alignment with League's needs, a recruiter will reach out to learn
more about your goals. The recruiter will also share the team-specific
interview process depending on the roles you are exploring.
- The final step is an offer, which we hope you will accept!
- Prior to joining us, we conduct reference and background checks. Additional
checks could be required for US Candidates, depending on the role you are
exploring.
Here are some additional resources to learn more about League:
Recognize and Avoid Employment scams. Practice safe job searching.
Scammers are getting craftier and leveraging fake job postings to get personal
information. Know the warning signs and protect yourself from scammers. Learn
more here [https://go.league.com/phishing-guidelines].
Use of AI Notice
We are committed to ensuring fairness and transparency throughout our hiring
process. League may use Artificial Intelligence (AI) tools to assist in the
screening of applicants for this position. Please check out our stance on using
AI in recruitment here [https://league.com/ai-policy-hiring/].
Privacy Policy
Review our Privacy Policy [https://league.com/applicant-privacy-notice/] for
information on how League is protecting personal data.
