Apple Retail is where the best of Apple comes together. We bring our expertise
to help people do what they love, delivering an only-at-Apple experience. We
believe inclusion is a shared responsibility and we work together to foster a
culture where everyone belongs and is inspired to do their best work. As a
Specialist, you build brand loyalty and create owners of Apple products and
services. You’re dedicated to selling and delivering a customer service
experience that is unlike any other. A Specialist is curious — you ask questions
to learn about our customers’ needs, customizing recommendations to enrich their
lives.
DESCRIPTION
Deliver excellent service to Apple customers by seeking to understand their
needs, identifying ownership opportunities, presenting products and services,
and educating customers on relevant ways to buy products. Understand and
proactively stay up to date on Apple’s products, services, purchase options, and
Product Zone sales processes. Support your peers throughout the store as needed
by sharing knowledge about Apple’s products, services, and purchase options, and
assist in offering ownership opportunities. Maintain accuracy and follow
guidance. Perform other tasks as needed, including but not limited to providing
customer service and support in other areas of the store. Contribute to an
inclusive environment by respecting each other’s differences and having the
curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in
daily activities.
MINIMUM QUALIFICATIONS
You should have availability to work a schedule based on business needs that may
include nights, weekends, and public holidays in the retail store, and reliably
attend work as scheduled, in line with local laws and subject to any approved
accommodations. You should also be proficient in written and spoken French if
your role is based in Quebec — English is required for the rest of Canada (sign
language supported for both languages).
PREFERRED QUALIFICATIONS
You can: Demonstrate knowledge of Apple products and services. Personalize
solutions based on customer needs, and effectively communicate them. Work in a
fast-paced environment, often supporting multiple customers at the same time.
Work in a team environment, demonstrating shared responsibility and
accountability with other team members. Be curious and open to learning from
others and helping each other grow. Learn about and deepen your understanding of
Apple products and services, and third-party products, to enhance the customer
experience. Be trusted with sensitive or confidential information, keeping with
Apple’s core values.
