Job Title:
Program Manager, Cardholder Services, North America
Overview:
Job Description Summary
Overview:
Cardholder Services is an exciting part of Core Products that is responsible for developing and scaling products that are a critical part of Mastercard’s Customer Value Proposition and drive both revenue and differentiation for the Company.
Program Managers are responsible for being the primary point of contact with customers and working with them to launch and manage Cardholder Services benefits including airport lounge programs, insurances, concierge benefits and more.
Responsibilities:
• Run day-to-day programs for customers including implementation and ongoing management
• Manage customer reporting requests, operational elements (e.g., billing) and resolution of any issues with vendors
• Run customer education sessions for newly launched benefits and refreshment sessions (incl. training materials creation)
• Strategize with customers and internal stakeholders (e.g., sales, account teams etc.) on benefits program optimizations and new opportunities
• Participate in market/customer QBRs related to benefits and insurances performance
All About You:
Education/ Experience
• Bachelor’s degree in business or equivalent work experience.
• Experience in product management, loyalty or relationship management in financial services and/or carded payments industry preferred.
Skills and Abilities
• Excellent project management skills, with ability to manage multiple priorities in parallel
• Ability to interact and coordinate effectively with internal and external business partners
• Proven history of building trusted customer relationships
• Self-motivated with a proven track record of delivering success while operating within a team environment
To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.
