Who we are:
Motive empowers the people who run physical operations with tools to make their
work safer, more productive, and more profitable. For the first time ever,
safety, operations and finance teams can manage their drivers, vehicles,
equipment, and fleet related spend in a single system. Combined with industry
leading AI, the Motive platform gives you complete visibility and control, and
significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small
businesses – across a wide range of industries, including transportation and
logistics, construction, energy, field service, manufacturing, agriculture, food
and beverage, retail, and the public sector.
Visit gomotive.com [http://gomotive.com] to learn more.
About the Role:
Motive is seeking a skilled installer to join our team. As an Installation
Specialist, you will be responsible for the installation, maintenance, and
repair of telematics devices within customer vehicles, ensuring high-quality
workmanship and customer satisfaction. This role offers a unique mix of hands-on
technical work, customer interaction, and strategic project management, perfect
for those passionate about technology's role in operational improvement. The
person in this role will be required to travel 50-75% of the time annually.
What You'll Do:
- Installation and Support: Independently or in collaboration with third-party
installers, perform installations of Motive's product suite, comprising
gateways, AI cameras, and accessories, across various vehicles and assets.
- Customer Engagement: Conduct on-site customer training, support
trials/pilots, manage RMAs, and serve as the Lead onsite presence for
strategic customer deployments.
- Quality Assurance and Improvement: Oversee strategic installation projects,
perform on-site quality checks of third-party installers, and audit
documentation to ensure adherence to best practices.
- Innovation and Feedback: Collaborate closely with the Motive Field
Engineering team, leveraging field experiences to inform product enhancements
and innovations.
- Guidance and Documentation: Create custom installation guides for specialty
configurations or unique customer requests, enhancing the installation
process and customer satisfaction.
- Support and Troubleshooting: Provide remote assistance to third-party
installers with installation questions or issues.
- Escalation Handling: Manage the review and resolution of escalated technical
issues, ensuring a positive outcome for all stakeholders.
What We're Looking For:
- High school diploma or equivalent.
- Extensive experience in technical equipment installation, service, and
repair, particularly in automotive or related industries.
- Comprehensive knowledge of vehicle wiring and electrical systems, and
proficiency in interpreting technical documentation and wiring diagrams.
- Valid driver's license and clean driving record.
- Must be able to lift and move objects up to 50 lbs.
- Ability to perform physical tasks, such as lifting equipment, climbing
ladders, and working in confined spaces.
- Demonstrated expertise in installing IoT devices and aftermarket electronics
at scale, preferably in automotive or related industries.
- Strong technical background, with the ability to independently manage complex
installations and troubleshoot diverse equipment.
- Excellent communication skills, capable of effectively training customers and
collaborating with internal teams.
- Flexibility to travel extensively (at least 50% of the time) and adapt to
varying project demands and schedules.
- A commitment to excellence, innovation, and continuous improvement, with a
passion for leveraging technology to solve real-world problems.
- French Language proficiency preferred
Pay Transparency
Your compensation may be based on several factors, including education, work
experience, and certifications. For certain roles, total compensation may
include restricted stock units (RSUs). Motive offers benefits including health,
pharmacy, optical and dental care benefits, paid time off, sick time off, short
term and long term disability coverage, life insurance as well as 401k
contribution (all benefits are subject to eligibility requirements). Learn more
about our benefits by visiting Motive Perks & Benefits
[https://www.comparably.com/companies/motive/perks-and-benefits].
The compensation range for this position will depend on where you reside. For
this role, the on-target earnings (base pay + commissions) are:
Canada
$61,000—$76,000 CAD
Pay Transparency
Your compensation may be based on several factors, including education, work
experience, and certifications. For certain roles, total compensation may
include restricted stock units. Motive offers benefits including health,
pharmacy, optical and dental care benefits, paid time off, sick time off, short
term and long term disability coverage, life insurance as well as 401k
contribution (all benefits are subject to eligibility requirements). Learn more
about our benefits by visiting Motive Perks & Benefits
[https://www.comparably.com/companies/motive/perks-and-benefits].
The compensation range for this position will depend on where you reside. For
this role, the compensation range is:
Canada
$61,000—$76,000 CAD
Creating a diverse and inclusive workplace is one of Motive's core values. We
are an equal opportunity employer and welcome people of different backgrounds,
experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here .
[https://drive.google.com/file/d/1Uh_lKr15Zt3OGONfI6pgA3XfAqQHk5ww/view?usp=sharing]
UK Candidate Privacy Notice here
[https://docs.google.com/document/d/1AQa2vtWiDxhlMSsKaqrGYk4z8KQaZBdr/edit?usp=sharing&ouid=116247032705400627631&rtpof=true&sd=true].
The applicant must be authorized to receive and access those commodities and
technologies controlled under U.S. Export Administration Regulations. It is
Motive's policy to require that employees be authorized to receive access to
Motive products and technology.
LI-Remote