The Company
Versaterm is a global public safety solutions company helping agencies transform
how they serve their communities. Since 1977, we’ve been building an ecosystem
of intuitive tools designed for public safety agencies, forensic labs, court
systems, schools and other institutions. Through purposeful integrations and a
selective growth strategy, we focus on improving workflows to help our customers
achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to
customer success. As we continue to grow and expand our ecosystem, you’ll have
the opportunity to contribute to solutions that enhance community safety and
transform the future of public safety technology. If you’re passionate about
making a meaningful difference, we’d love to hear from you.
THE ROLE
As a Product Owner at Versaterm, you will help shape the mission-critical
systems that serve as the backbone for Police, Fire, and EMS. Our Computer-Aided
Dispatch (CAD) and Records Management Systems (RMS) power 911 response, incident
management, and the records that keep communities safe. The Product Owner serves
as the key liaison between the software development team and the Product
Manager. This role is responsible for ensuring that product requirements are
effectively communicated, prioritized, and executed by the development team. The
Product Owner focuses on managing the product backlog, defining user stories,
and facilitating Agile processes to deliver high-quality software products that
align with the broader product strategy defined by the Product Manager.
WHAT YOU’LL DO
COLLABORATION WITH PRODUCT MANAGER
- Work closely with the Product Manager to understand the product vision,
goals, and high-level roadmap.
- Translate the product strategy into actionable tasks for the development
team.
- Provide feedback on feasibility, timelines, product metrics, and technical
considerations to support product planning.
- With the Product Manager, deliver complex software products from concept to
launch as well as support continuous improvement on existing products.
BACKLOG MANAGEMENT
- Own and manage the product backlog, ensuring items are well-defined,
estimated, and prioritized.
- Create clear and detailed user stories with acceptance criteria based on
requirements provided by the Product Manager and stakeholders.
- Continuously refine and update the backlog based on team feedback, changing
priorities, and user insights.
DEVELOPMENT TEAM SUPPORT
- Act as the primary point of contact for the development team, clarifying
requirements and priority and resolving any questions during sprints.
- Support agile processes by attending Sprint Ceremonies and ensuring clear
delivery of work for refinement and sprint planning.
- Collaborate with development to ingest technical debt.
STAKEHOLDER ALIGNMENT
- Collaborate with the Product Manager, Business Analysts, Designers, and other
stakeholders to gather input, define priorities, and manage expectations.
- Represent the voice of the customer to the development team and ensure
features deliver maximum value to end-users.
QUALITY ASSURANCE
- Review completed work to ensure it meets defined acceptance criteria and is
aligned with the product vision.
- Partner with QA and testing teams to validate that deliverables meet quality
standards.
CONTINUOUS IMPROVEMENT
- Analyze and evaluate development team processes, making recommendations for
efficiency improvements.
- Use product metrics and team feedback to refine the backlog and adjust
priorities.
WHAT YOU’LL BRING
REQUIRED SKILLS & EXPERIENCE
- Bachelor’s degree in Computer Science, Business, or related field. Advanced
degree or relevant certifications (e.g., CSPO, SAFe PO) are a plus.
- 2+ years of experience as a Product Owner or in a similar role in software
development and 5+ years business experience
- Strong understanding of Agile frameworks, particularly Scrum or Kanban.
- Proficiency in writing user stories, acceptance criteria, and maintaining a
product backlog.
- Hands-on experience with tools like JIRA, Confluence, or similar.
- Technical background or hands-on experience with software development
processes.
- Excellent communication skills, with the ability to articulate technical
requirements to non-technical stakeholders.
- Strong organizational skills and attention to detail.
IMPRESS US WITH
- Experience with Aha! Product Management software
- Familiarity with software engineering concepts such as technical
architecture, APIs, databases, and cloud platforms.
- Certified Scrum Product Owner (CSPO) or equivalent certification.
- Experience with Public Safety software such as Computer-Aided Dispatch (CAD)
or Records Management Systems (RMS).
Note: This position requires a security clearance from the Government of Canada.
Candidates must be legally authorized to work in Canada and must successfully
obtain and maintain a Reliability security clearance. Please note that specific
customer contracts may impose additional security verification requirements.
Obtaining and maintaining all required security clearances is a condition of
employment. For more information on the Government of Canada's security
screening process, please visit Public Services and Procurement Canada
[https://www.canada.ca/en/public-services-procurement.html].
Equal Opportunity
Versaterm is committed to building and supporting inclusion, diversity, and
equity, and sustaining a barrier-free environment. Accommodations are available,
on request, throughout all aspects of the selection process. These principles
apply to the terms and conditions of employment at Versaterm. For detailed
information on our accessibility policies, please contact info@versaterm.com.
