Are you passionate about creating value-driven customer relationships and
shaping strategic partnerships that drive business outcomes? GURUS Solutions is
looking for a dynamic Customer Experience Specialist to join our high-performing
team and act as a trusted advisor to our clients as they scale their operations
with NetSuite and our ecosystem of solutions.
This is a strategic, sales-focused, and consultative role. As a CES, your
ability to understand client needs, drive upsell opportunities, and build
executive-level relationships will directly influence growth, retention, and
long-term customer value.
YOUR MISSION
As a Customer Experience Specialist, you will own a portfolio of client
relationships. Your mandate is to proactively guide customers through all
business stages, drive solution adoption, surface new revenue opportunities, and
build the kind of trust that transforms you into an essential partner, not just
a vendor.
WHAT YOU’LL BE DOING
- Own and Grow Accounts: Serve as the primary point of contact for assigned
clients, fostering long-term, growth-oriented relationships.
- Drive Strategic Expansion: Identify opportunities to position additional
NetSuite modules, GURUS-built solutions, or services to support your clients’
evolving needs.
- Build Trust and Influence: Develop strong relationships with key
stakeholders, from end users to executive sponsors, by understanding their
business goals and demonstrating value at every touchpoint.
- Lead Business Reviews: Plan and facilitate structured Business Reviews to
assess account health, review KPIs, and map out future opportunities for
optimization and expansion.
- Collaborate Cross-Functionally: Work closely with our Professional Services
team and NetSuite’s channel to ensure seamless delivery, clear communication,
and proactive account planning.
- Stay Ahead of Risk: Proactively identify issues or challenges, escalate when
necessary, and take ownership in solving problems to maintain satisfaction
and momentum.
- Track & Optimize: Maintain CRM records, participate in team strategy
sessions, and contribute to continuous improvement across the Customer
Experience function.
WHO YOU ARE
-
Bilingual (French & English) - essential for working with our client base.
-
2–4 years in Account Management, Customer Success, Sales, or other
client-facing roles where driving growth and retention was part of your
performance.
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Proven ability to identify commercial opportunities and close them by
building consensus and delivering value.
-
Bachelor’s degree in Business, Psychology, Communications, or a related field
focused on understanding people and influencing outcomes.
-
Strong communicator and presenter
- You can confidently engage stakeholders at all levels, from technical
users to the C-suite.
-
Entrepreneurial and agile
- You don’t wait to be told what to do; you spot opportunities and go after
them.
-
Organized, accountable, and able to manage multiple priorities while
maintaining focus on client success.
BONUS POINTS FOR
- Familiarity with ERP or SaaS solutions (NetSuite is a major asset).
- Experience working with or within Professional Services teams.
- A consultative selling approach and knowledge of value-based selling
techniques.
WHY JOIN GURUS?
At GURUS, we help companies transform how they operate by implementing NetSuite
and building long-term partnerships rooted in business impact. As a Customer
Experience Specialist, you’ll be at the center of that transformation,empowered
to drive client success, shape strategy, and influence growth. If you’re
relationship-driven, commercially minded, and ready to lead from the front, this
is your opportunity.
* This position requires proficiency in a language other than French due to the
fact that 75% of our clients operate in English
