WHO WE ARE
Welcome to TELUS Digital [https://www.telusdigital.com/]— where innovation
drives impact at a global scale. As an award-winning digital product consultancy
and the digital division of TELUS [https://www.telus.com/en/], one of Canada’s
largest telecommunications providers, we design and deliver transformative
customer experiences through cutting-edge technology, agile thinking, and a
people-first culture.
In January 2023, TELUS Digital [https://www.telusdigital.com/] acquired
WillowTree, creating a combined firm with service offerings spanning Customer
Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe,
and APAC, we offer end-to-end expertise across eight core service areas: Digital
Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting,
Business Operations Modernization, Enterprise Applications, Cloud Engineering,
and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and
in-store solutions, TELUS Digital enables seamless, trusted, and digitally
powered experiences that meet customers wherever they are — all backed by the
secure infrastructure and scale of our multi-billion-dollar parent company.
THE OPPORTUNITY
As a Senior Recruiter, you’ll support our business as both a recruiter and a
trusted advisor, working with hiring managers to understand our business needs,
refine interview processes, and create and execute creative hiring strategies.
LOCATION & FLEXIBILITY
Our Senior Recruiter will be an integral part of our Talent Acquisition team at
TELUS Digital. This role will have the option to be in a Work From Near (Hybrid)
capacity based out of Vancouver, BC, OR in a Work From Anywhere (Remote)
capacity in Toronto, ON.
RESPONSIBILITIES
- Manage the full recruitment life cycle, from sourcing candidates to gathering
feedback from new hires to continuously improve our hiring process
- Collaborate with senior leadership, hiring managers, and interview teams to
build inclusive and motivated teams
- Drive stakeholder partnerships and hiring manager relationships independently
- Coach and mentor other Talent Team members to enhance their recruiting skills
- Develop innovative strategies to scale the hiring practice across multiple
locations
- Maintain relationships with top talent, ensuring access to diverse talent
pools for current and future positions
- Facilitate interviews to assess candidates’ skills, experience, and cultural
fit with the company
- Conduct market research to create job descriptions, advise on compensation,
and understand the competitive landscape
- Adapt, and pitch our EVP to match the business evolution, negotiate complex
situations, and maintain high offer acceptance rates
- Provide timely communication with candidates and hiring managers about the
recruitment process
- Partner with hiring teams on interview best practices to ensure an inclusive
interview process that builds diverse and equitable teams
- Use data to evaluate pipeline health and implement strategies to improve
recruiting outcomes
- Prepare and maintain recruitment dashboards to track key hiring metrics and
trends
- Manage data reporting and provide insights as required by Senior Leadership
QUALIFICATIONS
- 6+ years of experience recruiting with a proven track record recruiting for
consulting and technical positions across diverse business contexts
- Demonstrated success navigating and executing hiring strategies in both the
U.S. and Canadian markets
- General understanding and application of U.S. and Canadian Employment Laws
- Skilled in managing a high volume of candidates and diverse requisitions
- Dedicated to sourcing underrepresented talent and ensuring an inclusive
hiring process
- Strong ability to establish consultative relationships and build trust with
candidates and hiring managers
- Capable of flexibly adapting recruiting strategies and processes to evolving
business requirements and headcount plans
- Proficient in juggling multiple priorities, roles, and hiring manager
relationships without compromising quality
- Adept at navigating ambiguity and building consensus across multiple teams
- Creative in developing solutions to meet strategic business needs
BONUS POINTS
- Experience working at a growing global company
- In-house recruiting experience, preferably within the tech or management
consulting industry
- Understanding of recruiting metrics and how to utilize data to influence
hiring decisions and improve processes
- Experience with our current tech stack: Greenhouse, Ashby, Gem, LinkedIn
Recruiter, ModernLoop
EQUAL OPPORTUNITY EMPLOYER
At TELUS Digital, we are proud to be an equal opportunity employer and are
committed to creating a diverse and inclusive workplace. All aspects of
employment, including the decision to hire and promote, are based on applicants’
qualifications, merits, competence and performance without regard to any
characteristic related to diversity.
We will only use the information you provide to process your application and to
produce tracking statistics. Since we do not request personal data deemed
sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy
[https://www.telusdigital.com/privacy-policy].
What We'll Offer
In addition to a great culture and interesting work with opportunities for
growth and development, this position is eligible for the following benefits:
- Healthcare benefits - Medical, Vision, Dental
- Retirement Savings Matching
- Competitive PTO Policy
- Employee Assistance Program (EAP)
- Life & Disability Insurance
- And more!
Annual Performance Bonus
This position is eligible for an annual performance bonus based on personal,
division/business unit, and company performance. The range displayed is only the
annual base salary. To maintain equity across the business, annual performance
bonus targets are determined by job level, not individual circumstances.
Individual base salaries are based on various factors unique to each candidate,
including skill set, experience, qualifications, and other job-related reasons
determined during the interview process. Salary bands are periodically reviewed
and updated based on market changes, internal needs, and industry trends. To
maintain pay equity for team members, TELUS Digital conducts regular
compensation audits.
Annual Base Salary Range (Performance Bonus Eligible)
$65,000—$93,000 CAD
