Company Description
Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.
Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
Job Description
To assist in overseeing and directing the day-to-day operations of the Housekeeping Department as well as in the forward planning of the department.
KEY ROLES & RESPONSIBILITIES
Direct work assignments of supervisory and non-supervisory personnel
Monitor Housekeeping personnel to ensure guests receive prompt and courteous service and that all guests’ profiles are adhered to
Inform other operating departments of Housekeeping matters, in particular Front Office to ensure accurate room status, as well as Engineering and Laundry
Schedule routine inspections by supervisors of all housekeeping areas including occupied and non-occupied rooms
Inspect guest rooms and all public areas and restaurants on a day to day basis to ensure furnishing, facilities and equipment are clean and in good condition
Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
Maintain a steady flow of communication within the Housekeeping Department
Monitor and ensure consumption of guest supplies is under control
Assists in monitoring Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
Handles flower room operation and in villa decoration.
Coordinate routine cleaning programs including spring cleans, etc.
Human Resource Responsibilities
Assist with planning for future staffing needs and conducting recruitment
Assist with conducting training programs for department and maintains records.
Assist with conducting probation and annual appraisals in line with company guidelines
Coach, counsel and discipline staff to enhance performance
Establish a productive work schedule in line with local labor laws
Maintain team members file and provide monthly feedback to all.
Occupational Health and Safety (OH&S) Responsibilities
Ensure all OH&S legislation, policies and procedures are adhered to
Be familiar with property safety, first aid and fire and emergency procedures
Log security incidents and accidents in accordance with hotel requirements
PERSONAL ATTRIBUTES
Must be able to lead and manage a team and have previous experience of doing so
Knowledge of Opera Property Management System would be desirable
Must be proficient in Microsoft Office
QUALIFICATIONS
Degree in Hotel Management
EXPERIENCE
Minimum 3 years Housekeeping experience preferably in a luxury hotel environment with 2 years at management level
Qualifications
Degree in Hotel Management
Minimum 3 years Housekeeping experience preferably in a luxury hotel environment with 2 years at management level
Additional Information
Physically fit
Oral and written fluency in English
Knowledge of other languages and Basic understanding of local language preferred
Committed and flexible, with a positive attitude and high energy level
Motivator & self-starter; displays initiative & creativity
Team player
Ability to adapt to different working locations and willing to work long hours
