Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: KEY Accountabilities: • Interact with customers/donors in a positive, friendly, and courteous manner. • Protect the integrity of all donated items. • Responsible for accurate completion of all customer transactions including cash and debit sales. • Contribute to meeting store budgets by maintaining customer service standards. • Opening and closing of store following store procedures when required. • Process raw materials by loading/unloading, sorting, packing, pricing and storing donations. • Possess knowledge of stock in order to respond to customer enquiries by phone/in person. • Pay particular attention to store security, by monitoring activity within the store. • Handle the merchandise in a safe and organized manner; assist in stock rotation. • Contribute to the control of inventory by receiving, sorting, and pricing as per directions. • Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance”. • Replenish inventory levels based on supervisor’s directions. • Remove inventory from sales floor as directed. • Maintain the proper sorting and processing of all donated goods, ensuring compliance with quality standards. • Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary. • Abide by store policy and procedures. • Assist with inventory reconciliation (cycle counting). • Provide excellent service to guests and donors. • Act as a Team Lead/Working Supervisor for Store Associates only in the absence of the Store Manager. • May be required to show some operations and provide on-the-job-training to staff. • Maintains a safe and healthy work environment through compliance with Health & Safety regulations. • Performs other work-related duties as assigned. Health & Safety: The job incumbent may be exposed to the risk of moderate to severe injury or illnesses due to: • Physical attacks by others • Exposure to infectious diseases • Exposure to toxic chemicals (e.g. toxic spills) • Moving objects • Sharp objects (e.g. needle pricks) • Electrical hazards • Repetitive strain injuries (e.g. back, wrist) CRITICAL RELATIONSHIP MANAGEMENT Governance Boards and Councils: Internal: Administration, Thrift Store management and staff. External: Donors, clients, contractors. MANAGERIAL RESPONSIBILITY: Reports directly to Carol-Anne Phillips Direct reports: None May show others how to perform certain procedures. FINANCIAL AND MATERIALS MANAGEMENT: Moderate material responsibility. • May occasionally handle petty cash Working Conditions: The incumbent will work under the following disagreeable conditions: Physical effort; stretching, lifting up to 30lbs with no assistance, bending, twisting, pushing • Exposure to fumes, dust and temperature fluctuations. • Dealing with angry and/or verbally abusive people • Varied work with periods of repetitious tasks. Fitting rooms and washrooms (i.e. human waste) The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct. education and experience Qualifications: Completion of some high school. Two years of experience in a store or warehouse environment. Alternative combination of education and Experience may be considered. Skills and Capabilities: Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures • Proven interpersonal and communication skills and ability to work in a team environment. • Physically capable of lifting/carrying up to 30 lbs on a frequent basis with no assistance from others Attention to details and adherence to established deadlines Compensation: The target hiring range for this position is $17.85 to $18.76 with a maximum of $22.51. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.
