About ESW – IT Business Advisors
ESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation. ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude
Our Core Values
To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values.
Courageous Spirit - Intentionally moving forward while persevering in a positive manner.
Servant Heart - Willingness to put others ahead of us while fostering fellowship with co-workers, clients, vendors and community.
Fun Attitude - Approaching our lives in a way which encourages excitement, passion and enjoyment.
Core Competencies required for this position
Effective Communication
Analytical thinking
Ownership and Initiative
Compliance awareness
Learning Agility
Primary Focus
Lead and manage day-to-day network support requests via phone, email, remote access, and on-site visits.
Facilitate improvement meetings with the technical team supporting specific clients.
Contribute meaningfully to new and ongoing projects.
Plan/setup/configure/deploy/troubleshot/maintain desktops, servers, networks with a focus on cloud services, as well as physical environments.
Review and provide disaster recovery and critical support situations.
Develop and update technical documentation including system configurations, application integration, etc.
Keep a timely and detailed record of all incidents, while maintaining accountability and ownership of service tickets until incidents are resolved.
Support the Account/Project management office in proposing and developing the "right" solution for the client.
Establish and maintain effective working relationships with clients and team members.
Skills and Experience Required
Completed a course in Information Technology, Computer Engineering Technology, or related discipline.
Microsoft 365 Migrations, Management, and Administration.
Microsoft Azure
Microsoft Server Deployment and Administration
Microsoft Windows Workstation Administration (current version)
Microsoft AD Administration
HPE Server Hardware experience
HPE Storage Administration
Network Switch Management
Microsoft Exchange Administration
Networking Protocols including IPv4/IPv6, DHCP, DNS, etc.
Backup Strategies and Administration
Excellent communication and interpersonal skills.
Enjoy working with a team but can also work effectively independently.
Working Conditions
This position is located at the Vancouver, B.C. office location, and mainly supports the greater Vancouver and surrounding area, and surrounding communities.
This role may be physically demanding, at times requiring carrying, setting up, and servicing of hardware weighing up to 50 pounds in a variety of environments.
Excellent communication and interpersonal skills.
The candidate must own a vehicle with insurance appropriate for business use.
The successful candidate must comply with the safety standards of ESW IT Business Advisors and all of its clients.
Contacts
Clients
Administrative staff, and middle management.
Executive management.
Other consultants and IT personnel with different skill sets.
External technology vendors.
How To Apply
Please provide a cover letter, kindly include:
Where you saw this position advertised
If you were referred to this position, the name of the ESW co-worker who referred you.
Only applicants eligible to work in Canada will be considered.
Background checks and other assessments are conditions of employment.
To view all our job postings, visit our website at http://www.eswit.com/careers.html
