Description
IT Application Support requires an Sr Application Support Analyst 1 resource with experience designing implementing and supporting Microsoft Dynamics 365 azure and power platform solutions. This resource will be part of the IT Microsoft Dynamics and Power platform sustainment team in Application Support and will be working with clients application support staff and project delivery teams with a focus on supporting Dynamics azure and power platform solutions. The successful applicant will be tasked with helping resolve application support incidents resolve user issues provide user training develop code/configuration fixes perform enhancements as needed and providing operational support and knowledge transfer and mentoring of staff.
Remote Work Acceptable:Yes.
Background:
The City of Calgary Information Technology Business Unit is implementing several Microsoft Dynamics 365 environments with a focus on the Customer Relationship Management CRM Finance and Operations Commerce and Marketing modules in 2023 for client Business Units with more Dynamics 365 implementations to follow in 2024. Some implementations will be providing net new business functionality and others will be the result of application portfolio rationalization efforts where existing legacy applications are replaced or consolidated. Application Support Team 8 with a primary focus on Dynamics and Power Platform will support all Dynamics 365 environments as a platform and this resource will be part of this team.
Project Scope:
The scope is primarily to help the application support team with supporting Microsoft Dynamics 365 environments delivered by others contributing to the following activities:
- Resolve incidents perform maintenance and enhancements tasks on existing Dynamics 365 solutions
- Participating in troubleshooting of Dynamics 365 issues including vendor escalation when required
- Knowledge transfer training mentor staff on customization/configuration/implementation/sustainment activities
- Deliver enhancements for PVA chat bots Power apps Azure logic/function apps and Dynamics 365 solutions.
- Rewrite Deprecated technology functionality to newer technologies in Dynamics and Power platform.
Must Have Skills
- Up to date Microsoft Power Platform Certifications for PL-200 & PL-400
- Experience in architecting, estimating solution implementation effort and configuring Dynamics 365 Customer Service, Sales, and Customer Insights modules as part of delivered solution (3+ years).
- Experience in development and implementation of Power Platform Pages, Power Automate Flows and Power Apps solutions (3+ years).
- Experience in development and implementation of Azure Logic Apps and Function Apps (3+ years).
- Experience in configuring custom integrations with Dynamics 365 (3+ years).
- Experience in D365 plugin development and implementation (3+ years).
- Experience conducting performance, unit, system, integration, and quality assurance testing of application (3+ years).
- Development experience with .NET, CSS, Java, JavaScript and HTML (4+ years)
- Experience in Azure Dev Ops CI/CS Pipelines (3+ years)
- Experience deploying solutions between DEV, TEST and PROD environments in Dynamics 365 (2+ years).
- Gathering and analyzing requirements specific to D365 implementations (5+ yrs.).
Additional Skills & Qualifications
- Experience in architecting, estimating solution implementation effort and configuring Dynamics 365 Customer Service, Sales, and Customer Insights modules as part of delivered solution (3+ years).
- Experience in development and implementation of Power Platform Pages, Power Automate Flows and Power Apps solutions (3+ years).
- Experience in development and implementation of Azure Logic Apps and Function Apps (3+ years).
- Experience in configuring custom integrations with Dynamics 365 (3+ years).
- Experience in D365 plugin development and implementation (3+ years).
- Experience conducting performance, unit, system, integration, and quality assurance testing of application (3+ years).
- Development experience with .NET, CSS, Java, JavaScript and HTML (4+ years)
- Experience in Azure Dev Ops CI/CS Pipelines (3+ years)
- Experience deploying solutions between DEV, TEST and PROD environments in Dynamics 365 (2+ years).
- Gathering and analyzing requirements specific to D365 implementations (5+ yrs.).
- Up to date Microsoft Power Platform Certifications for PL-200 & PL-400
Desired:-
- Experience Working for a Certified MS Dynamics Partner.
- Up to date Microsoft Power Platform Certification for PL-600
- Up to date Azure AZ-104 certification
- Excellent communication skills, both verbal and written.
- Excellent documentation skills.
- Ability to work in a team environment as well as independently.
Pay and Benefits
The pay range for this position is $80.00 - $95.00/hr.
Workplace Type
This is a fully remote position.
À propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
