ABOUT ROCKET DOCTOR
Rocket Doctor is a digital health platform and marketplace that is breaking down obstacles that limit access to quality, comprehensive and cost-effective healthcare. Our proprietary software equips doctors with the tools to run successful independent practices in virtual and hybridized in-person models of care, enabling them to provide tailored support to patients in rural and remote communities across Canada and on Medicaid and Medicare across the United States.
Leveraging large language models, AI/ML and wireless medical devices, Rocket Doctor is bridging the healthcare divide, connecting patients to equitable and accessible healthcare regardless of age, location, or financial status.
We believe that every person deserves equal access to quality healthcare and are looking for team members who are motivated to learn, grow, and innovate, while making a meaningful difference. Since launch we have enabled more than 400 MDs to provide care to more than 700,000 patient visits across Canada, and over 30 MDs to provide care to more than 6000 patients across the United States.
We recently joined the team at Rocket Doctor AI (formerly Treatment.com AI), becoming a publicly-traded company this past Spring, alongside winning a contract with Central California Alliance for Health and their 450,000 members, Aetna and their members in NY State, were selected as the clinical partner on a CVS Health Foundation-funded grant for care of seniors in NY and have grown rapidly across Canada.
This is your chance to join our rapidly growing company so that together we can bring high quality care to millions of patients around the World, starting right here in Ontario!
ABOUT THE ROLE
Rocket Doctor’s FHO MD Lead will be responsible for developing a comprehensive FHO based in the GTA / Toronto. They will join the MD Lead (MDL) team to collaborate across the company in guiding Rocket Doctor’s growth to hybridized in-person and virtual care.
Rocket Doctor’s FHO MD Lead will play a key leadership role within the Medical Department, driving the development and implementation of the Patient Enrollment and Management (PEM) model. As part of the MD Lead (MDL) team, this role will guide Rocket Doctor’s growth by championing patient-centered care and operational excellence.
The FHO MD Lead will be responsible for coordinating with the initial group of MDs across the GTA and Toronto who have indicated they are interested in rostering patients and/or locuming in a new FHO. The ideal candidate will be interested in practicing medicine at the FHO, both in-person and virtually, as well as undertaking these administrative duties. Successful applicants will draw on a background in healthcare management, quality improvement, process design, and patient advocacy.
The Lead will work closely with Rocket Doctor leadership, physicians, clinical staff, legal, and administrative teams to build and develop the FHO from the ground-up, supporting Rocket Doctor’s mission of innovation in healthcare delivery.
Key Responsibilities & Duties:
PEM Model Leadership & Implementation:
Collaborate on the development and refinement of the FHO's PEM strategy.
Lead the practical implementation of PEM principles across Medical Operations.
Develop and deliver training on patient-centered communication and processes.
Foster a culture of patient-centricity.
Build and manage the Physician group across RD who will roster patients and locum for the FHO
Patient Experience Enhancement:
Design and analyze patient feedback mechanisms in collaboration with our patient care coordination team.
Analyze data to identify areas for improvement.
Develop and implement action plans to enhance patient experience metrics.
Oversee the resolution of patient feedback.
Operational Efficiency & Process Improvement:
Conduct process mapping and analysis to identify inefficiencies.
Apply data analytics to track KPIs and identify optimization opportunities.
Develop and implement standardized processes.
Stakeholder Collaboration & Communication:
Collaborate with clinical and administrative teams.
Maintain clear communication on PEM progress.
Prepare reports on PEM metrics.
Quality Improvement & Risk Management:
Participate in quality improvement initiatives.
Identify and mitigate risks related to patient experience.
Other Roles (common to all MD Leads):
Attending and actively participating in regularly scheduled MD Roundtable meetings;
Assisting to onboard new physicians and familiarizing them with the Rocket Doctor platform, but in this case specific to the FHO;
Helping develop and continually improve our physician handbook;
Engaging with the Physician Lead team and the product development team for improvement initiatives;
Troubleshooting and strategic guidance around emerging physician roadblocks and challenges;
Acting as a resource to physicians on the RD platform regarding billing and virtual care practices and protocols for both insured and non-insured patients;
Assist in the development of communications in support of physicians and RD staff;
Supporting the Patient Care Coordinators (PCC) team to ensure adequate clinical coverage for the FHO;
Assisting in the coordination of regular meetings and events for Rocket Doctor physicians.
ABOUT YOU:
Licensed to practise medicine in Ontario;
Certified in family medicine and in good standing with the Canadian College of Family Practitioners
Familiarity with the medical landscape in Ontario;
The position requires native fluency in English; fluency in French is an advantage;
Ability to work in a fast paced and rapidly changing environments;
Experience in Business and/or Medical Administration is an advantage.
EXPECTATIONS:
Be organized, positive and uplifting. As a representative of Rocket Doctor the Physician Lead is an exemplar of how we work on our platform, perform, and interact with patients and Rocket Doctor staff;
Maintain a high standard of professionalism as established by the College of Physicians and Surgeons;
Knowledge of EMRs, including Rocket Doctor’s systems as well as privacy requirements in the Canada/USA (HIPAA, PHIPA, PIPEDA) would be a benefit;
Maintain a professional and respectful relationship with all RD staff and patient correspondence;
Maintain a record of all decisions made;
Ability to work with confidential company information.
BENEFITS
A hybridized in-person and virtual job
Full health benefits (prescription, dental, vision, paramedical)
Three weeks paid vacation
Stock and options
Join a team that values innovation, creativity, and accountability, and cultivates a positive culture of open-communication and collaboration.
Compensation commensurate with experience
EQUITY STATEMENT
We are committed to fostering an inclusive, equitable, and accessible environment, where everyone feels valued, respected and supported, with a workforce that reflects the diversity of our community. We particularly encourage women, black people, indigenous peoples, people of colour, and members of the LGBTQIA community to apply.
