User Experience Designer, AI Experiences
Location: Cleveland, OH; Calgary, AB; Phoenix, AZ (Remote-Friendly with Client-Site Travel)
Robots & Pencils is seeking a User Experience Designer to pioneer the design of next-generation agentic and generative AI experiences. This role blends human-centered design with hands-on prototyping, where you’ll craft multimodal experiences, scale design systems, and partner closely with clients to reimagine how people and AI interact.
As a design leader, you will drive AI-first experiences end-to-end—from strategy to live iteration. You’ll collaborate with cross-functional peers in research, engineering, data science, and content design to shape intuitive, adaptive, and responsible AI applications. You’ll also mentor teammates and clients alike, creating a culture of experimentation, craft, and bold vision for AI-native design.
Key Responsibilities
Experience Design & Prototyping
Lead design of AI-first experiences across conversational, adaptive, and multimodal interfaces.
Prototype across modalities using Figma, GPT, Eleven Labs, low-code/no-code tools, and IDEs like Cursor to validate concepts quickly.
Translate ambiguous problems into clear, testable experiences through research, storytelling, and iterative prototyping.
Architect scalable, accessible design systems for consistent AI use across multiple products and surfaces.
AI-Native Innovation
Collaborate with subject matter experts to encode knowledge into usable datasets, prompts, and training materials.
Experiment with and leverage agentic coding tools (Claude Code, Copilot, Cursor, Zed) to accelerate prototyping and iteration.
Utilize software agents to create, plan, and manage artifacts that improve both team and client productivity.
Forge partnerships with AI leaders (Anthropic, OpenAI, Google, Perplexity) to embed cutting-edge capabilities into user experiences.
Leadership & Collaboration
Drive cross-functional collaboration with research, content, engineering, and data peers to deliver world-class AI products.
Mentor and guide designers at multiple levels, fostering growth in AI-native design practices.
Facilitate workshops and co-creation sessions with clients, enabling them to become active co-builders.
Act as a thought leader on topics such as AI ethics, human-AI collaboration, and machine-readable design systems.
Required Skills & Qualifications
Proven leadership in UX/product design, with hands-on experience in AI or emerging technologies.
Expertise in conversational design, adaptive UI, multimodal experiences, and scalable design systems.
Strong track record of shipping impactful, user-centered products (B2C or B2B).
Ability to translate AI platform capabilities into cohesive, global-scale product experiences.
Skilled communication—able to explain complex AI concepts clearly to technical and non-technical audiences.
Experience leading complex design programs with multiple stakeholders.
High judgment, adaptability, and the ability to thrive in fast-changing environments.
Growth mindset with eagerness to learn and apply new AI tools and methods.
Nice to Have
Familiarity with frameworks such as Vercel AI SDK, AWS Strands Agents, LangChain, LangGraph, or Hugging Face SMOL Agents.
Experience with NLU architectures and chatbot platforms (e.g., AWS Lex).
Exposure to generative media tools (e.g., Stable Diffusion, Eleven Labs) and integration into real-world experiences.
Background in personalization, platform design, or back-office automation at scale.
Personal Competencies
Builder’s Mindset – You don’t just concept; you create, prototype, and ship.
Hybrid Fluency – Comfortable working across design, prototyping, research, and technical experimentation.
Experience Obsession – Code and tools are means to an end: making experiences real.
Collaboration – Help clients and teammates become co-creators of AI-powered experiences.
Empathy & Humility – Bring curiosity, respect, and support to your peers and clients.
Agency & Speed – Operate decisively with ownership, shrinking feedback loops to maximize user learning.
Why Join Robots & Pencils?
We don’t just design interfaces—we shape the future of human-AI interaction. As a User Experience Designer, AI Experiences, you’ll join a team that values deep craft, relentless curiosity, and cross-functional collaboration. You’ll have the opportunity to lead transformative client projects, work hands-on with emerging AI tools, and influence design culture at the forefront of innovation.
**This role is open only to candidates currently residing in Canada with legal work authorization.
