Operations Specialist I - eCommerce Are you forward-thinking and always looking to establish better systems and processes? As an operations specialist, you will play a pivotal role in creating a best-in-class Seller and Customer experience on BestBuy.ca You’ll be part of a dynamic, collaborative Operations team, responsible for supporting Best Buy Marketplace Sellers by investigating technical and operational issues, executing invoicing and content audit processes. In this role, the successful candidate is needed to be in the greater Vancouver, BC area, where we practice a remote first working model, leveraging in person interactions for strategic, collaborative, and social purposes. Grow your passion for eCommerce to our team as an operations specialist! What you’ll do: Be the main point of contact for Marketplace Sellers, for any technical and operational support they need. Partner with internal teams to collaborate towards the resolution of technical and operational issues. Provide support on weekly Marketplace invoicing and content audit processes. Provide support on any scheduled or ad hoc operational processes related to fulfillment attributes, inventory flow, and product status changes. Track and trend tickets submitted to resolve operational or customer-facing defects. Identify opportunities for process improvement, partnering with the Operations Community of Practice to determine value and priority. What we’re looking for: 1-3 year’s work experience in operations, business admin, or related disciplines. 1-3 year’s work experience in customer/vendor technical support or troubleshooting roles. Intermediate Experience with Microsoft Excel. Critical thinking skills and attention to detail Why you’ll love it here: Remote-first work environment Employee discounts on awesome tech from day one Flexible health benefits and wellness program TFSA and RRSP programs 100% matched company pension plan Training programs to build new and transferable skills About Best Buy As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work. We believe in a fair and inclusive hiring process. We encourage you to apply if you may not meet all the requirements. Join our amazing team! We are looking for people just like you. Annualized base pay range $40,000.00 - $45,000.00 Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us. Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3 Wondering is a great place to start. Let’s talk about what’s possible. Best Buy Canada is one of Canada’s largest and most successful retailers, operating the Best Buy, Best Buy Mobile, and Geek Squad brands. We offer consumers a unique shopping experience with the latest technology and entertainment products, plus an expanded assortment of lifestyle products offered online at the right prices. Recognized as a 2023 winner of Canada’s Top 100 Employers, we received top marks in everyone from our work atmosphere and employee engagement to our phenomenal training and skills development programs. When you’re part of our team, you’ll get amazing discounts and promotional pricing on everything from TVs and refrigerators to luggage and furniture. You’ll get a sneak peek at the newest gadgets before they hit the market! Employment opportunities are available nationwide, including our Canadian Headquarters (CHQ) on the west coast, our two distribution centres, and 150+ retail store locations. We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology
