Job Description What is the opportunity? It’s always nice to be a part of a collaborative team. As a Senior Payment Operator will be reporting to the Manager, Payments Processing. In this role, you are primarily focused on providing professional, attentive service to the first point of contact representatives by accurately fulfilling requests regarding external customer wire origination and document collection. It relates to both domestic and international wires - while taking personal accountability for delivering a superior client experience including effective problem resolution. You are also responsible for adhering to all regulatory and KYC “Know Your Customer” guidelines including some knowledge of sanctions and Anti Money Laundering rules when processing the wire transfer request. What you will do? Answering Wire Transfer origination calls, collecting all information required. Ensuring all outgoing and incoming Wire requests are processed as per documented procedures, proper authorization, approval, and control procedures. Complete Wire Transfer requests from the first point of contact customers and representatives. Partner with colleagues to ensure the delivery of superior client experience. They are demonstrating a high standard of client care, actively listening to internal/external clients to understand their needs and take ownership of problems and issues. Ensure accuracy and timeliness to meet service levels and minimize customer impact. Identify and proactively escalate all potential interest claims, Client complaints or any suspicious transactions situations promptly to mgmt. Adhere to exception processes established within Payments Processing to mitigate operational, reputation and business risk. What do you need to succeed? Must-have Knowledge of BESS, SWIFT and Fed Line along with their respective rules. As well as the following applications: RBC Express, PeopleSoft, Epitome, SP&S, Image Center, Web CSR, Eserve and PD Teller Strong organizational & decision-making skills Ideally, the candidate must be fluent with Microsoft office suite of products and be technologically independent. Shift Flexibility (Evenings, weekends, statutory holidays as required), Hybrid work environment Nice-to-have In-depth knowledge of day to day Payments Processing procedures. Customer Service / Contact Centre experience. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work/life balance options Opportunities to do challenging work # LI - Post Job Skills Active Learning, Adaptability, Communication, Critical Thinking, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Product Services Additional Job Details Address: 180 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Contract (Fixed Term) Pay Type: Salaried Posted Date: 2025-09-29 Application Deadline: 2025-10-10 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
