Role Overview:
As an inspirational leader with enthusiasm for our brand purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.
Key Job Accountabilities:
- Lead & work as part of a successful, engaged team to best meet the needs of our customers
- Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
- Problem solves effectively & proactively as much as possible using available resources
- Communicate effectively & act as a flexible & responsible role model to your team
- Ensure development of customer loyalty to further build The Body Shop brand
- Work with the Shop Manager to meet sales & performance targets
- Work with the Shop Manager to manage stock; monitor & manage change
- Use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
- Identify & attract high potential candidates & develop current team members to succeed in their goals
- Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products
- Schedules include holidays, nights, and weekends to meet the needs of the business
- Flexibility to work across Sunday to Saturday is required
Skills/Competencies:
- Experience in a customer facing role, people leadership & team development
- Ability to meet sales & performance targets with outstanding planning & organizing skills
- Ability to work collaboratively within a feedback culture
- Outstanding problem solving & communication skills
- Experience using data (KPI’s) to make sound business decisions preferred
- Comfortable with Microsoft Office Suite
Physical Requirements:
- Must be able to stand and walk for extended periods (up to 8 hours per shift)
- Ability to lift and move product up to 25 lbs.
- Frequent reaching, bending, crouching as required
