Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.
ROLE PURPOSE
The Restorative Justice Case Manager will support the Restorative Justice Team in the most programmatic operations, predominantly case management and volunteer coordination. This role includes working as a facilitator and mentor on cases, creating case plans, leading intake assessments, and facilitating restorative circles. Under the direction and supervision of the Program Manager, the Case Manager will work with clients, both who have been harmed and caused harm, to build restorative process around their needs and to prepare them for dialogues and other restorative processes. This position will also participate in the screening, training, and coordination of volunteer mentors and volunteer community members.
REPORTING AND WORKING RELATIONSHIPS
Reports and is accountable to the Program Coordinator their designate
Liaises with staff and volunteers of community and government agencies as required
Liaises with the staff of Connective as necessary
HOURS (35 HOURS PER WEEK)
- Monday to Friday, 0830 - 1600
WHAT WE OFFER?
Committed Living Wage Employer
2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
2023 High-Performance Culture Award from SupportingLines
Competitive benefits package, including health, wellness, and pension plan
Career and personal development, with the ability to grow in a diverse range of programs and departments
Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
Access to On-Demand Pay to withdraw earned wages before payday
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)
KEY ACCOUNTABILITIES
Assessing Conduct intake assessments with referred individuals in order to determine program suitability, identify client needs, and explore potential outcomes.
Participate in team case management debriefings; identify presenting issues, supporting challenging files, and determining types of restorative processes to initiate, given the circumstances of the file.
Facilitate restorative circles, dialogues and other processes; work closely with responsible parties, affected parties, community contacts and other stakeholders to ensure processes are inclusive, needs-based, and trauma-informed.
Keep well-informed of new and existing community and online support services and connect participants to services as needed; liaise with internal and external service providers to increase participant access to wrap-around supports.
Monitor and support clients to successfully complete Agreements/Alternative Measures Plans and collect appropriate documentation; Ensure agreements/Alternative Measures Plans follow SMART acronym (specific, measurable, attainable, reasonable, timely).
Network with new and existing community-serving organizations and direct program participants to a wide variety of local support services, resources, and programs.
Create and maintain relationships with a network of community partners that provide volunteer placement opportunities for participants; ensure appropriate service agreements with community partners are effectively communicated, agreed upon, and documented.
Maintain robust records of all relevant qualitative and quantitative case information, correspondence with referral agents, and volunteer activities in Salesforce and other data collection systems.
Ensure files are completed in a timely manner and/or in accordance with the Restorative Justice Program’s Memorandum of Understanding with the BC Prosecution Service. Provide updates to referring individuals on case progress on a bi-weekly basis at minimum.
Adhere to professional guidelines with respect to client confidentiality.
Assist the Program Manager with volunteer engagement, including conducting orientations, co-facilitating monthly mentor meetings, organizing training sessions, monitoring youth/mentor relationships, and including and mentoring community members in restorative processes.
Role model behavioral expectations of dress, daily work habits, interpersonal communication and act on behalf of the organization/program in the community.
Attend appropriate staff training sessions, including programmatic staff development opportunities.
WORKING CONDITIONS
Functions independently, while remaining a crucial member of the care team
Adheres to Connective policies and procedures
Is available to work flexible hours as needed, which may include some evenings/weekends, as determined by program/client needs and schedules
Is a member of CUPE Local 1936-11
Receives benefits and works within the working conditions as outlined in the collective agreement and personnel manual
EXPERIENCE AND SKILLS
The ideal candidate will have experience working with youth and adults in a restorative or social justice environment, particularly motivational interviewing and facilitating victim-offender dialogues and possess basic counselling skills.
Post-secondary training: mental health certificate, degree in human services, criminology, social work, community support worker diploma or a related field and/or an equivalent combination of post-secondary education, training or experience is required.
Good understanding the values and principles of restorative justice and sound knowledge of trauma-informed practice.
Knowledge of and/or experience working with community services that support and assist individuals.
Working understanding of issues and concerns of youth and adult offenders and victims of crime.
Keen awareness of issues facing diverse communities, including systemic barriers and issues stemming from colonialization.
Awareness and openness to Indigenous perspectives; respects that restorative practices must be flexible and appropriately informed in order to respond to the cultural and/or spiritual needs of individuals.
Self-awareness and ability to acknowledge one’s biases, prejudices, and triggers.
Active listener, intuitive, collaborative, and curious in approach.
REQUIREMENTS
Ability to successfully complete a Criminal Records Check
Ability to successfully complete a Reference Check
Current Emergency First Aid Certificate
(please refer to the Certificates accepted in B.C. - WorkSafeBC)
Class 5 driver’s license/Reliable vehicle
Successful educational verification
Knowledge of community resources
Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients
COMPENSATION
As Connective is a unionized environment, the starting wage is $27.54 per hour. The wage will increase with every 2,000 hours worked up to a maximum of $31.61 per hour.
Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.
DIVERSITY, EQUITY AND INCLUSION
At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.
For more information on Connective’s services and locations, visit our website at https://connective.ca/
