Senior Sales Support Specialist
Job Purpose
Onx Enterprise Solutions is looking for a Sr. Sales Support Specialist based in Toronto to support and work closely with assigned Account Managers performing daily sales duties and ensuring positive relationships with our clients.
This position reports directly to Liz Guglietti, Manager of Inside Sales.
Essential Functions
Support Account Executive and Existing Territory
- Collaborate closely with the Account Executive to strengthen relationships within the assigned territory.
- Assist in developing and implementing strategies to achieve sales targets.
- Address client inquiries promptly and professionally, providing comprehensive information about our products and services.
- Ensure client satisfaction through effective communication and problem-solving.
Quote and Order Processing
- Prepare accurate quotes and process orders efficiently.
- Collaborate with the sales team and infrastructure solution Architect to tailor solutions that meet client needs.
Understanding of IT Solutions and Partner Programs
- Stay abreast of current IT solutions and vendor partner programs.
- Provide expert guidance to clients on product offerings and compatibility.
Building Client, Vendor/Manufacturer Relationships
- Cultivate strong relationships with clients, understanding their business needs and challenges.
- Act as a trusted advisor, offering solutions that align with client objectives.
Cross-Functional Collaboration
- Work collaboratively with various departments, including marketing, logistics, and technical support.
- Ensure seamless communication and coordination to enhance overall customer experience.
Team Player
- Actively contribute to the success of the sales team through collaboration and knowledge sharing.
- Foster a positive and supportive team environment.
Attention to Detail and Multitasking
- Demonstrate meticulous attention to detail in quote preparation and order processing.
- Effectively manage and support multiple opportunities concurrently.
Specific skill requirements:
· Two years of College or Technical School resulting in an associate’s degree or equivalent
· 5-10 years’ experience within the IT community.
Good verbal and written communication skills in English
Strong interpersonal skills and positive attitude
Competencies in the following are essential:
Must have Customer and Vendor/Manufacturer relations experience.
Customer focused
Self-motivated / initiative
Competitive, problem solver with a get-it-done type attitude
Eagerness to learn and technical aptitude is a must
Ability to work both independently or as part of a team
Ability to work well under pressure to meet tight deadlines
Education
· Two years of College or Technical School resulting in an associate’s degree or equivalent (Not mandatory)
Experience
5 to 10 year’s experience
Supervisory Responsibilities
No Supervisory Responsibility
Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.
