Senior Manager, Digital Product Delivery

Scene+ • Toronto • 1m ago

Who we are

Join Scene+ and be part of Canada's most robust lifestyle loyalty program with over 15 million members and growing! We are a trusted brand, driven by the belief that there's always something to look forward to with rewards for every kind of life. Our goal is to become Canada's favourite loyalty program by nurturing our Members with rewards their way.

We're the exciting joint venture of Cineplex, Empire, and Scotiabank, blending the energy, optimism, and atmosphere of a startup with the support of three iconic Canadian companies. With over 100 team members and plans to grow more, we're an emerging, responsive company. We offer collaboration, accountability, challenges, and rewards to everyone who joins us.

Our motto is "Love what's next," and we believe it applies to your career too. Join us to help evolve the program, collaborate with amazing teams, and love what lies ahead.

Who we need

Reporting to the Director, Digital Strategy, the Senior Manager, Digital Product Delivery is a key leader on Scene+’s Digital & Member Experience team. In this role, you will bridge strategy and execution—turning business objectives and member insights into clear, actionable digital roadmaps. You will coordinate internal and external delivery teams, ensure strong governance, and oversee execution. Your leadership will help keep Scene+’s digital platforms best-in-class, scalable, and ready for the future, while delivering value for members, partners, and owners alike.

This is a full-time, hybrid role working three days per week on site in our Toronto office.

What’s it for you

Impact and influence. You will play a pivotal role in shaping Scene+’s digital presence and member experience across web, mobile, and integrated partner platforms. You will influence how millions of Canadians engage with Scene+ by ensuring that digital features are prioritized, developed, and launched to deliver measurable impact on engagement, retention, and program growth.

Ownership. You will take full ownership of the multi-year digital roadmap, driving end-to-end delivery across platforms while balancing business goals, partner commitments, and member needs. You will champion member-centric enhancements, from UI/UX improvements to personalization, ensuring Scene+ remains best-in-class and future-ready.

Exposure and leadership opportunities. You will work at the intersection of strategy and execution, serving as the bridge between internal teams, external partners, and Scene+ owners. You will lead agencies, vendors, and development partners with accountability, ensuring high-quality, on-time, on-budget delivery. Your ability to negotiate, influence, and resolve challenges will directly shape the success of Scene+’s digital ecosystem.

Career development. You will have the opportunity to expand your expertise in product management, digital delivery, and cross-enterprise leadership. You will work with leaders who value collaboration and continuous improvement, and gain exposure to partners across industries, including financial services, retail, and entertainment. Whether you choose to deepen your career in digital product leadership or explore opportunities within Scene+’s owner organizations, you will build experience that will accelerate your career.

As our new Senior Manager, Digital Product Delivery, you will:

Own and execute. You will be accountable for successfully driving the end-to-end execution of Scene+’s multi-year digital BAU product development roadmap across mobile, web, and integrated partner solutions. You will translate strategic objectives into delivery plans and manage backlog prioritization to balance business goals, partner commitments, and member needs. You will prioritize disciplined execution practices (Agile/Scrum, sprint planning, retrospectives) to ensure high-quality, on-time, on-budget delivery.
Prioritize member-centric enhancements. You will champion the continuous improvement of UI/UX, ensuring platforms are intuitive, engaging, and accessible. You will partner with Analytics to integrate member feedback, data, and journey mapping into product design and optimization. You will drive personalization and contextual relevance across digital touchpoints to increase engagement and satisfaction.
Foster collaboration. You will serve as the primary digital counterpart to internal Scene+ teams to align product features with campaign execution, leveraging and integrating newly developed MarTech capabilities (push notifications, landing page governance, offer presentation, and tagging requirements). You will work closely with Marketing, Analytics, Partnerships, Technology, Legal, and Finance to align execution with enterprise objectives. You will nurture relationships with Scene+ owners (Scotiabank, Cineplex, Empire) and external partners to ensure seamless digital integration and delivery as required.
Manage vendors. You will provide day-to-day oversight of agencies, development partners, and technology vendors. You will ensure accountability to timelines, budgets, SLAs, and Scene+ standards. You will negotiate and influence to secure resources and resolve delivery challenges.
Define and measure performance, progress, and risks. You will define and monitor KPIs for new features, releases, and platform performance, generate insights to inform optimization, anticipate risks, and manage interdependencies.
Adhere to standards. You will ensure product enhancements and deliverables are aligned with necessary consumer regulatory requirements, including accessibility and language laws.
Lead and develop the team. You will foster a high-performance, collaborative culture across digital product and delivery teams through open and proactive communication and partnerships. You will lead, mentor, and coach junior team members (Coordinators, Analysts) and cross-functional contributors.

You bring:

The expertise. You have progressive experience in digital product management, product delivery, or digital execution roles, leveraging data-driven insights and customer feedback. You have proven success managing web and mobile product delivery within complex ecosystems (loyalty, financial services, retail, travel, or entertainment preferred).
The leadership. You have experience driving customer-centric product development (customer journeys, behavioural economics, design thinking). You have demonstrated expertise in digital delivery methodologies (Agile/Scrum, sprint planning, release management) and a strong track record of managing multi-stakeholder, multi-partner environments with competing priorities, delivering on time and on budget. You have experience with vendor and agency management in high-velocity digital environments.
The strategic approach. You are a strategic thinker with the ability to connect product execution to member and business outcomes. You have a deep understanding of UX design, personalization, and digital engagement strategies. You are proficient with Microsoft Office,
The project management skills. You have experience managing complex projects from planning through delivery, identifying gaps, solving problems, and adapting to shifting priorities while ensuring timelines and deliverables are met. You have a track record of monitoring KPIs, producing data-driven reports, and delivering actionable recommendations.
The relationship-building skills. You have exceptional communication and collaboration skills. You can articulate complex concepts clearly and engage diverse stakeholders to move projects forward effectively. You excel at building and maintaining strong relationships with internal and external stakeholders and can navigate challenges, mediate discussions, and influence decisions with confidence and diplomacy.
The technical and analytical strengths. You have proficiency in PowerPoint, Excel, and dashboard navigation tools such as Power BI or Tableau. You know how to leverage data-driven insights and segmentation to meet account KPIs and translate complex performance data into actionable steps that drive meaningful results.

Join us.

At Scene+, we cultivate an innovative and collaborative environment. Guided by our values, we aim to exceed the expectations of our partners and members.

Member Focus: We prioritize the needs and experiences of our members in everything we do.

Teamwork: We believe in the power of collaboration and working together to achieve our goals.

Continuous Improvement: We strive for excellence by constantly seeking ways to improve and innovate.

Integrity: We uphold the highest standards of honesty and transparency in our actions.

Results Driven: We are committed to achieving outstanding outcomes and delivering value.

Passion: We are passionate about our work and dedicated to making a positive impact.

We offer:

Perks: Enjoy a competitive salary and benefits package, performance-based bonuses, and extra rewards from our owners, including discounted rates on mortgages, banking, movies, and more.

Warmth: We foster a genuine culture where relationships, knowledge sharing, and creativity thrive.

Growth: Working for Scene+ offers exposure to a range of industries represented by our owners and partners. You'll have the chance to work on diverse initiatives, collaborate with cross-company teams, and expand your career path options both internally and with our owners.

What you can expect from our interview process:

A virtual interview with a Talent Advisor discussing your interest in the role and the company, and how you will make an impact as our new Manager, Partnerships. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview.
A virtual or in-person interview with the Director, Digital Strategy and the Senior Manager, Digital Product, to learn about our current strategy. You will have the opportunity to share your collaborative approach, product delivery and management experience.
A virtual or in-person interview with the VP of Digital Products & Channels to discuss why you are interested in joining Scene+ in this role and provide more details about your experience in nurturing trusting relationships and meeting user needs through innovative products.

Apply now.

If you have 70% of what we're looking for and 100% authenticity and passion, express your interest here. Please contact us by email at careers@scene.ca and let us know what accommodations or assistance we can provide you during the application process.

At Scene+, we're committed to diversity, equity, and inclusion. We strive to integrate these values into everything we do, from our partners and offers to our teams and interactions. We welcome and appreciate candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), the LGBTQ2SIA+ community, and other equity-seeking groups.