Our team is seeking our next Inbound Sales and Customer Representative to join our Montreal team. At Fairstone we don’t hire experience only, we hire attitude! If you are willing to learn, we are willing to invest in your future! We offer a broad training program, where you will be supported with professional development and encouraged to further build an exciting career with us! No cold calling! As an Inbound Sales and Customer Representative, you will be taking calls from existing clients who are looking to activate their credit card. This position consistent of role is to ensure our clients are getting the best value from their services; therefore, we want to ensure we offer them additional optional product to match their need. AT FAIRSTONE WE RECOGANIZING YOUR HARD WORK AND CARE ABOUT YOUR WELLBEING! WHAT WE OFFER OUR TEAMS: Hybrid work model: We require 3 days a week in our Montreal office. Why? Because when you join Fairstone, you not only join a team, but you also join a family that wants to succeed! (first 3 months in person for training purposes). Professional Development: Paid training, free eLearning courses to give you an opportunity to build your customer service, sales, leadership skills and more. Employee discounts; Phone plans, gym membership and many retailers such as perkopolis! Education Support up to 3,000$ Competitive base salary, with multiple incentive programs to increase your total compensation. We offer 21 paid days a year: 3 weeks’ vacation and an additional of 6 wellness days off. Up to 6 % pension program: Company will put a 3% into a RESP account, and an additional, up to 3% to match your contribution. Comprehensive benefit package: Dental and medical benefits adjustable to your needs (with access to virtual healthcare) IN ADDITION, WE OFFER SHIFT PREMIUMS AND FLEXIBLE SHIFTS! A shift premium of 10% (of regular hourly rate) will be paid for all hours worked when 50% or more of the total hours worked Monday to Friday fall outside of your 8am - 5:00pm Operating hours are wonderful! Monday – Friday 8am to 9pm YOUR ROLE AS A FAIRSTONE REPRESENTATIVE: Strive to understand customer’s situation and recognize the customer’s needs Maintain a high level of competitive and product knowledge Provide quality service that will exceed customer expectations Maintain a high level of confidentiality Accurately document customer interactions within the appropriate systems Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets. Job Requirements Bilingual, must be able to communicate and write in both French and English for our customers across Quebec (50% English and 50% French) Self-motivated in an independent work environment Solid computer skills and an aptitude for learning new software An understanding of credit cards is an asset More importantly: Maintain a positive supportive attitude and help to maintain a gratifying work atmosphere with strong sense of ethics! If you are seeking a long-term exciting permanent employment in a strong financial growing company, join us today! Fairstone is committed to creating a healthy work/life balance for its employees and offers many competitive working conditions and benefits. This includes our Hybrid Office Strategy that allows for flexibility to work in-office and remotely WE ARE PROUD TO BE RECOGNIZED AS Great Place to Work® Canada for 2025 and Montreal's Top Employers 2025 by Canada’s Top 100 Employers! Learn more: https://www.fairstone.ca/en/about/canadian-lender Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/ If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application. Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence. Time Type: Full time Job Type: Permanent RECOGNIZED AS ONE OF MONTREAL'S TOP EMPLOYERS (2025) Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast. With a long-established history, we are proud to be Canada's leading alternative lending bank. More at FairstoneBank.ca
