This position is exclusively for the 2025 Toronto Refugee Hiring Event. To be
eligible to apply, you must meet the following criteria:
-
Arrived in Canada as a refugee (government or private sponsorship), applied
for asylum after arriving in Canada (refugee claimant/asylum seeker), or were
forcibly displaced. This includes individuals from countries such as Ukraine,
Afghanistan, Iran, and others.
-
Currently reside in the Greater Toronto Area or near the Greater Toronto Area.
-
You can attend the event in person in Toronto on October 17th.
-
Eligible to work in Canada (you must have Permanent Residency, Citizenship, or
a valid work permit).
-
18 years of age or older.
Please read the job description carefully and only apply if you meet the
eligibility criteria for the position.
Are you ready to make a meaningful impact every day while building a rewarding
career in a supportive, values-driven environment? Whether you're a seasoned
claims professional or early in your career with a passion for service and
solutions, Zurich Canada is where your future can thrive.
If you have experience handling first-party automobile and/or property claims
and you're excited about working with a global leader in insurance, we want to
hear from you.
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What you will do
- As a Claims Specialist, you’ll manage personal lines auto and property claims
from start to finish—delivering exceptional service, resolving claims
efficiently, and being a trusted partner to our customers during challenging
times. Here’s a snapshot of what the role includes:
- Investigate and evaluate claims to determine coverage, liability, and damages
- Proactively communicate with customers, brokers, and partners throughout the
claims lifecycle
- Apply negotiation strategies and decision-making skills to resolve claims
fairly and effectively
- Leverage tools like Mitchell Work Center and Guidewire to assess damages and
manage cases
- Maintain accurate documentation and ensure compliance with provincial laws
and Zurich’s best practices
- Support fraud detection, subrogation efforts, recovery, and salvage processes
- Deliver exceptional customer experience and uphold Zurich’s commitment to
service excellence
Required
- 2+ years of experience in auto or property claims (or equivalent education +
training)
- Solid understanding of insurance policy wordings, provincial regulations, and
repair processes
- Tech-savvy with Microsoft Office and claims platforms
- Strong written and verbal communication skills
- Detail-oriented and organized, with the ability to juggle multiple files
- Bilingual (English/French) is a strong asset, and required for Quebec-based
roles
Nice to Have
- Completion or progress toward CIP designation
- Experience working with brokers or underwriting teams
- Familiarity with tools like Mitchell, ARMS, or Guidewire
- A growth mindset and customer-first attitude
- Fluency in both spoken and written English is required to facilitate
communication with internal and external stakeholders outside Quebec.
Our Culture
- At Zurich, we are proud of our culture. We are passionate about Diversity,
Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self
to work, and we want our employees to be reflective of the communities in
which we live and work. Our DIEB initiatives are creating an environment
where everyone feels welcome.
- We have a collaborative culture where diversity of thought is valued. We
value your input and strive to give our employees the tools they need to make
an impact.
- We care about our employees’ well-being and offer a comprehensive
health/benefits plan with varying levels of coverage to suit your specific
needs and a competitive total compensation package. We understand how
important it is to rest, recharge and do the things you love. At Zurich, all
employees receive a minimum of four weeks of vacation per year to do just
that.
- We also understand that employees require time off for personal reasons.
Maybe you have an appointment during a workday, a cultural or religious
holiday you would like to observe, or you need time off to focus on your
mental health. Zurich employees receive four personal days per year to be
used at their discretion.
- We are committed to continuous improvement, and offer access to a
comprehensive range of training and development opportunities.
- We care about our communities. Our communities are where our customers,
people, and shareholders live and work. While we can be proud of the
contribution to society Zurich makes through our core business of insurance,
we must also give back to our communities through our talent, time and
resources.
- We have won numerous awards for our workplace culture. We are proud to be one
of Greater Toronto’s Top Employers and to have received Insurance Business
Canada’s 5-Star Diversity, Equity and Inclusion Award.
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$60,000 - $70,000 a year
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Make a difference. Be challenged. Be inspired. Be supported. Love what you do.
Work for Zurich.
The Toronto Refugee Hiring Event Team will review applications and select the
most qualified candidates for the positions. Please note that submitting an
application does not guarantee an interview.
