Department: Commercial – Guest Services
Reports to: Manager, Guest Services Operations
Location: North Vancouver, BC - This role is primarily based out of our North Vancouver office, and is open to hybrid remote work
Work Arrangement: Hybrid, three days per week in office.
Pay Range: $44,700 – $55,100 annualized; pay is dependent on year of study and related experience
Duration: Eight (8) months, January 5, 2026 to August 14, 2026.
Hours Per Week: 40 hours per week, Monday to Friday
Your Opportunity at ARC’TERYX:
Join the Guest Services Operations team as a Guest Services Operations Co-Op Student, where your exceptional drive and meticulous attention to detail will play a pivotal role. You will be instrumental in supporting our projects and spearheading the development of Standard Operating Procedures (SOPs) aimed at elevating our team's productivity and overall performance. Reporting to the Manager, Guest Services Operations, and in partnership with the Project Specialist, Guest Services, this role will work cross-functionally to deliver best in class transformations and technological solutions.
Meet your future team:
The Arc’teryx Guest Services team offers a service that is authentic, professional, and knowledgeable, striving for human interaction above all else. By doing so, we inspire guest loyalty and support the growth of our brand around the world. The Guest Services Operations team is a small, dynamic team, which delivers best in class transformations and technological solutions to support Arc’teryx’ strategic business goals.
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If you were the Guest Services Operations Co-Op Student now, here are some of the core activities you would be doing:
Supporting the development and implementation of project initiatives
Helping reviews process data and gathering insights for enhancements
Assisting in the creation and documentation of SOPs and workflows
Contributing to a business process mapping project, documenting workflows and identifying opportunities for improvement
Collaborating with team members to enhance processes and tools
Providing administrative and coordination support to project activities
Participating in team meetings, sprint planning, and brainstorming sessions
Supporting communication efforts by preparing materials to share with the team
Learning and contributing to change management activities that help projects land successfully
Here are some of the things we could be working on in the future:
Supporting Guest Services leadership in documenting role mandates and departmental overviews
Assisting in the rollout of new technologies and process updates
Helping conduct assessments of workflows and identifying opportunities for efficiency
Collaborating with partners across the business to gather information and ideas
Are you our next Guest Services Operations Co-Op Student?
You are currently enrolled in a post-secondary program (Business, Communications, Operations, or related field)
You bring curiosity, a willingness to learn, and an interest in customer service and operations
You are comfortable using Microsoft Office tools (especially PowerPoint and Excel)
You understand how to build a process map via Miro/Visio or similar
You are organized and detail-oriented, able to keep track of multiple tasks
You enjoy working collaboratively with others and contributing your ideas
You adapt well to change and stay flexible when things are uncertain
You have strong written and verbal communication skills
You are excited to grow, learn, and contribute to a team that values continuous improvement
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$44,700 - $55,100 a year
Individual pay is determined by factors such as program of study, year of study, job-related skills, and relevant experience.
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Applications for this position will be accepted until September 22nd, 2025 at 11:59pm
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
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