At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact—for our clients, our communities, and each other.
Position Title: Senior Project Manager
Reports To: Simplification Program Vice President
Department: Impact
Term: Temporary Full-Time, Sixteen (16) Months Contract
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
The Opportunity: At Equitable, our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy, act with intention, stay curious, and support one another every step of the way.
If you're looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard, and your growth is encouraged we’d love to connect.
We are seeking a dynamic Senior Project Manager to lead our Client Care Centre Modernization strategic initiative. You will drive enterprise-wide impact and manage multiple workstreams, while collaborating across teams to deliver meaningful outcomes.
In this role, you will lead end-to-end project delivery aligned with strategic goals, oversee planning, reporting, risk management, and stakeholder engagement and foster a collaborative, inclusive team culture. Streams of work may include process definition and optimization, technology enablement, proof-of-concepts, system integration and organizational change across business areas. Join us to shape the future of client care through simplification and innovation.
Join one of the Waterloo Area’s Top Employers for 2025 and Southwestern Ontario’s Top Employers for 2024 and be part of something that matters.
What you will be doing:
Lead and facilitate project planning and estimation of Client Care Centre initiative and the corresponding streams
Collaborate with cross-functional teams to plan and implement initiatives consistent with business needs
Work in a variety of methodologies including Agile, Waterfall, and hybrid
Manage interdependencies between all value streams and prioritize initiatives based on business drivers and outcomes
Oversees management of project budgets
Identify risks and build mitigation plans at initiative and streams level
Build and monitor change management and adoption plans in collaboration with business owners
Tracks milestones and deliverables and provides management metrics and reporting
Apply analytical thinking and problem solving to resolve project obstacles and manage efficiencies in delivery
Drive resolution of risks and issues related to project milestones / goals and escalates to management as required
Conducts project phase reviews and obtains all necessary sign offs
Monitor the strategic business outcomes in collaboration with sponsors and business owners
Adherence to project management framework through engagement of key stakeholders
Champion implementation of improvements to existing processes, procedures, and tasks
Manages the knowledge transfer from delivery team to support teams and ensure solutions are stable and supportable
What you will bring:
7+ years of experience in IT/Contact Centre; 3+ years of technical/business project management
Certified Project Management Professional (PMP), PRINCE 2 certification, or Certified Agile Project Manager an asset
Post-secondary technical or business diploma and/or equivalent working experience
Experience in Agile, Lean Methodologies is an asset
Minimum of 1-3 years industry experience with good understanding of insurance products and systems
Good relationship skills and ability to work effectively with people at all levels of the organization
Ability to think strategically
Strong negotiation and influencing skills
Excellent communication and facilitation skills
Project management and project planning experience – with understanding of current project management methodologies
Strong understanding of process and process improvement methodology
Superb organizational skills
Experience in Conflict Management
What’s in it for you:
A workplace where care, passion, and curiosity aren’t just values, they’re how we work, grow, and succeed together every day.
A healthy work-life balance with employee wellness top of mind
We value open, honest communication between team members, challenging each other to continually improve
Employee resource groups that support an inclusive work environment
An onsite, full-service cafeteria with a variety of daily options
Regular EQ Together events focused on company togetherness and collaboration
As part of the recruitment process, candidates may be asked to complete an assessment and will be required to undergo background screening, in accordance with company policy.
This position is available due to an existing vacancy.
We are dedicated to inclusive and accessible hiring practices. If you require accommodations or alternative formats, please contact us at careers@equitable.ca.
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