Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future. Location/Division Specific Information St-Laurent, Quebec, Canada. Relocation assistance is NOT provided. The working shift for this role is Monday - Friday, 8 hours per day, rotating between the hours of 8AM-8PM. This is a hybrid position - 4 days per week working from home, 1 day per week from our office located in Canada - Saint-Laurent - 7575 Trans-Canada Highway, Suite 404. Discover Impactful Work: Medical Communications is a truly outstanding team at PPD! We work to improve patient health by supplying top-quality medical information services to our clients, patients and health care providers. We engage with health care professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory, and compliance requirements around the world. Come join our growing distributed team of over 900 healthcare professionals providing medical information and education.) A day in the Life: Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information, and at times after-hours on call support. Analyzes caller’s questions to formulate an accurate and concise response, using customer-approved resources. Identifies, records and triages adverse events and product complaints according to organizational, customer and regulatory guidelines, and provides additional support (including follow up) as needed. Provides administrative support as needed Keys to Success: Education High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification Technical positions may require a certificate Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years) including 1+ year of medical or life-sciences experience, training or education. In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Experience Able to perform successfully under pressure while prioritizing and prioritizing multiple projects or activities. Ability to use and learn standard office equipment and technology with proficiency. Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner. Knowledge, Skills, Abilities Strong verbal and written communication skills in English and French (the ability to communicate in French is a business requirement for this role). Proven computer and keyboarding skills. Organizational and time leadership skills. Description de poste Chez Thermo Fisher Scientific, vous découvrirez un travail significatif qui a un impact positif à l'échelle mondiale. Rejoignez nos collègues pour donner vie à notre mission - permettre à nos clients de rendre le monde plus sain, plus propre et plus sûr. Nous fournissons à nos équipes les ressources nécessaires pour atteindre leurs objectifs de carrière individuels tout en faisant progresser la science grâce à la recherche, au développement et à la livraison de thérapies révolutionnaires. Avec des essais cliniques menés dans plus de 100 pays et le développement continu de nouveaux cadres pour la recherche clinique grâce à notre portefeuille de recherche clinique PPD, notre travail couvre les services de laboratoire, numériques et d'essais cliniques décentralisés. Votre détermination à fournir qualité et précision améliorera les résultats de santé dont les personnes et les communautés dépendent - maintenant et à l'avenir. Informations spécifiques sur le lieu/la division St-Laurent, Québec, Canada. Assistance au déménagement n'est PAS fournie. L'horaire de travail pour ce poste est du lundi au vendredi, 8 heures par jour, en rotation entre 8h00 et 20h00. Il s'agit d'un poste hybride - 4 jours par semaine en télétravail, 1 jour par semaine dans notre bureau situé au Canada - Saint-Laurent - 7575 Autoroute Transcanadienne, Suite 404. Découvrez un travail impactant Les communications médicales sont une équipe vraiment exceptionnelle chez PPD ! Nous travaillons à améliorer la santé des patients en fournissant des services d'information médicale de haute qualité à nos clients, patients et prestataires de soins de santé. Nous interagissons avec les professionnels de la santé, les agences réglementaires et les clients pharmaceutiques pour les aider à naviguer dans les exigences réglementaires et de conformité à travers le monde. Rejoignez notre équipe distribuée en pleine croissance de plus de 900 professionnels de la santé fournissant des informations et de l'éducation médicale.) Une journée dans la vie • Répond avec précision et professionnalisme aux demandes d'informations techniques et médicales reçues par téléphone, email, internet ou courrier concernant des produits pharmaceutiques ou des dispositifs. • Traite les demandes de renseignements et fournit des informations sur les essais cliniques, et parfois un support de garde après les heures de travail. • Analyse les questions des appelants pour formuler une réponse précise et concise, en utilisant les ressources approuvées par le client. • Identifie, enregistre et trie les événements indésirables et les plaintes de produits conformément aux directives organisationnelles, client et réglementaires, et fournit un support supplémentaire (y compris le suivi) si nécessaire. • Fournit un support administratif selon les besoins. Clés du succès Éducation Diplôme d'études secondaires ou équivalent et qualification académique / professionnelle pertinente Les postes techniques peuvent nécessiter un certificat Expérience préalable qui fournit les connaissances, compétences et capacités nécessaires pour effectuer le travail (comparable à au moins 4 ans) y compris 1+ an d'expérience, de formation ou d'éducation médicale ou en sciences de la vie. Dans certains cas, une équivalence, consistant en une combinaison d'éducation, de formation et/ou d'expérience directement liée, sera considérée comme suffisante pour qu'un individu réponde aux exigences du rôle. Expérience • Capable de réussir sous pression tout en priorisant et en hiérarchisant plusieurs projets ou activités. • Capacité à utiliser et à apprendre l'équipement et la technologie de bureau standard avec compétence. • Capable de communiquer, recevoir et comprendre des informations et des idées avec divers groupes de personnes de manière compréhensible et raisonnable. Connaissances, compétences, capacités • Excellentes compétences en communication verbale et écrite en anglais et en français (la capacité de communiquer en anglais est une exigence professionnelle pour ce poste). • Compétences éprouvées en informatique et en dactylographie. • Compétences organisationnelles et de gestion du temps. La maîtrise de la langue anglaise est requise pour garantir une communication et une collaboration efficaces avec les membres de l'équipe et les dirigeants d'entreprise dans divers endroits à travers le monde, y compris aux États-Unis. English language proficiency is required to ensure effective communication and collaboration with team members and business leaders in various locations globally, including the United States. Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. COVID-19 Vaccination Update for U.S. & Canada Colleagues All U.S. colleagues are required to disclose their COVID-19 vaccination status. New hires will be asked to disclose their vaccination status upon the first day of employment. U.S. new hires (including those in Field Sales, Field Services and Customer Support - Technical Applications) may be required to be vaccinated against COVID-19, including boosters, based on the customer or client sites they visit and support. Individuals may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing. U.S. and Canada new hires in Clinical Research who are in the following job categories must be fully vaccinated before their first day of employment or request an accommodation: executive director level and above, client-facing commercial, clinical research associates (CRAs), Assistant CRA (ACRAs), all CRA and ACRA line managers, clinic-based staff in early development services and accelerated enrollment solutions, and FSP within analytical services division roles. Canada new hires (including those in Field Sales, Field Services, and Customer Support Technical Applications) may be required to be vaccinated against COVID-19, including boosters, based on the customer or client sites they visit and support. Individuals may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing. New hires in Field Sales, Field Services, and Customer Support Technical Applications will be asked to disclose their vaccination status upon the first day of employment. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
