Security Services Agent
Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.
We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nation – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play here, help us steward this land, and honour and celebrate this place.
The Opportunity
Banff Centre is looking for an experienced Security Services Agent to provide a safe, secure, and hassle-free environment for all Banff Centre staff, participants, and visitors. Responsible and customer-service minded, our Security Services Agents perform patrol duties for the purpose of general law enforcement and risk management; manage parking and traffic; as well as provide physical security for all Banff Centre buildings and property.
Specific Accountabilities
Patrol Banff Centre campus, including both exterior grounds and building interiors, either by vehicle or by foot
Remain alert to the physical environment, arranging for the removal of any safety hazards discovered during patrol
Respond to and deal with all reported incidents and emergency situations and prepare and submit reports on the actions required
Assist in investigations under any Criminal Code or Provincial or Federal Statute offence
Assist in investigating breaches of any related Banff Centre policy
Conduct interviews to probe and obtain accurate facts
Provide “Safe Walk” escort to staff (including cashiers and box office personnel), participants, and visitors
Provide security services for Banff Centre special events
Monitor alarm and closed-circuit camera systems and respond to alarms
Provide assistance to other departments as needed to ensure a safe and hassle-free environment
Qualification and Educational Requirements
Completion of Alberta Basic Security Training (ABST) and licensing under the Alberta Security Agent and Investigators Act, or proof of enrollment, is required
Current certificates for Standard First Aid, CPR/AED Level C, and fire prevention/training programs
A valid Alberta driver's license or international equivalent
Previous security background or experience in dealing with the public in a service-oriented environment
Knowledge of civil/criminal laws with respect to certain property offences, disorderly conduct, trespassing, etc.
Comfortable working knowledge of MS Office software
Physical and mental ability to conduct lengthy patrols of multi-storied buildings and extensive grounds via foot or by vehicle
Demonstrates excellent interpersonal, organizational, and oral and written communication skills
Responds to contentious or highly-sensitive issues with discretion and effectively deals with confidential matters
Recognizes and demonstrates the need for initiative in dealing with and resolving problems
Special Requirements
Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule and weekends. Overnight shifts on a monthly rotation are required.
Employment Terms & Benefits
In accordance with CUPE 4318, this is a unionized, hourly support staff position, subject to a 500-hour probationary period.
This position pays up to to $21.51 per hour, working up to 40 hours per week on a rotating schedule.
Benefits of working at Banff Centre are:
Transitional staff housing options (based on availability)
Employee Assistance Program
Professional development
Staff cafeteria and restaurant discounts
Onsite fitness facility at a discounted rate - first month free for new staff!
Application Process
We are accepting applications for the Security Services Agent position until suitable candidates have been found.
Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
Visa requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.
